Netcall

Feature Sheet – ContactPortal

The speech bot that your patients will love and your staff won’t want to live without!

ContactPortal, our sophisticated speech bot for NHS Trusts lets you streamline your call handling service. It reliably and accurately routes calls and soon becomes your polite and efficient front-line switchboard operator. Supporting both internal and external calls, it saves patients and staff time waiting for calls to be answered.

Patients and staff understand that hospitals are busy places.

That includes the hospital switchboard – internal calls, external calls, urgent calls, non-urgent calls, whether it’s a member of staff or a patient, no one wants to sit on hold for thirty minutes just to ask a simple question or get through to their chosen destination.

Spend less time waiting for your call to be directed and more time on what counts. Our sophisticated speech bot for NHS Trusts lets you streamline your call handling service.

The speech recognition IVR reliably and accurately routes calls and soon becomes your polite and efficient front-line switchboard operator. Supporting both internal and external calls, it saves patients and staff time waiting for calls to be answered.

You can read or download the full ContactPortal feature sheet here.

ContactPortal speech recognition IVR
The greatest saving has been that we haven't increased the number of operators despite increasing call volumes
  • 24×7 consistent operator service
  • Improves patient experience
  • Faster routing of external calls
  • 98% calls answered in 15 seconds with 2 second average wait time (NHS Lambeth)
  • Saves Junior Doctor time trying to find senior colleagues
  • Reduces front-line staff stress and increases their flexibility
  • Delivers significant cost savings
  • Typical project payback inside 1 year