Reduce friction and improve process efficiency
In a sector where you are scored for every customer interaction, we understand that reducing friction and improving process efficiency is key.
Automating processes helps to reduce friction by speeding up routine processes. ‘Right first time’ is quicker, your customers are happier and your customer satisfaction scores get better and better.
Create the apps you need fast
When it comes to new software, the choice is usually between buying an off-the-shelf app or relying on your IT team to build one.
Netcall’s Liberty Create and Liberty RPA give you the best of both worlds. Together they provide an intelligent automation platform designed to create apps to automate processes that make the complex, simple. As a platform, you can create exactly what you need with simple, cost effective tools in a fraction of the time and cost it would normally take.
In this feature sheet, we explain how intelligent automation enables the utilities sector to automate processes quickly and easily.
Read the full Intelligent Automation feature sheet.
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Low-code is the easiest way to develop business applications, fast.
It’s essentially process automation on steroids. You map the process you want to create – including steps, actions and end points – and the software takes care of the rest. And once you have your app, you can test, refine and improve it on an ongoing basis.
That means you can turn your vision into a reality, fast. You just plan out a process in a flowchart and the computer automates it for you.
We were delighted to take part in this year’s Northumbrian Water Innovation Festival. Where we created a payment support app in just one week.
Water companies have long been focused on delivery to customers. But less focused on engaging with those customers. With an efficient service and a captive audience, you’ve never really needed to be. But now Ofwat has extended the ‘reputational incentive mechanisms’ by which water companies are measured and funded. This new situation calls for a new approach.
Jumpstart your low-code journey with apps to help utility companies improve CX for customers, vulnerable customers and developers