Interactive voice response (IVR)
If you’ve been focusing primarily on multichannel, you may have missed refreshing your IVR solution. When did you last critically assess your menus, recordings, prompts and outage messages?
The real goal is making the IVR journey so good that your customer would rather use it to get to their destination, rapidly.
You can automate routine tasks and surprise sceptics with an easy-to-use system which saves time and improves convenience.
You can read or download the full IVR feature sheet here.