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Learn how to use measurable data from time and motion study to standardise the work process, maximise your business efficiency and continuously improve.
With estimated NHS fraud figures topping £1.2bn a year, the risk of inadequate fraud detection is concerning. As newly-formed ICBs take the place of CCGs, health leaders are under the cosh to proactively tackle fraud risk during the transition.
Following the successful service consolidation and implementation of a new Netcall contact centre platform a few years before, the team was eager to harness the full potential of its integrated chatbot technology.
This blog identifies the main reasons for lagging in business process management: lack of standardisation, unclear responsibilities, and poor analytics. It underscores the importance of consistent process mapping, clear role definitions, and robust data analysis to achieve BPM success with Liberty Spark.
Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.
Imperial College Healthcare NHS Trust is one of the UK’s largest trusts. With their Central Booking Outpatients, Admissions and Switchboard teams in one building, Imperial needed a contact centre solution that would effectively allow them to manage their patient contacts — delivering an omnichannel digital service.
Tenant Satisfaction Measures (TSMs) aim to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled. They form part of a set of ways, laid out by Government to improve things for people living in social housing.
The importance of strong digital leadership in local government is not a new concept but one that’s recently become imperative. ‘Underfunded’ and ‘understaffed’ have long been words synonymous with the public sector, with local authority ‘spending power’ falling and staff numbers have dropped consistently since 1999. It seems we’ve finally hit a crisis point.
When we look at putting sustainability into practice, it’s clear the worldwide focus on sustainability is shifting from words to action. Along with energy instability, organisations are being urged by investors to address their societal and sustainability impact.
