Reduce call volumes and resolve enquiries faster
Our QueueBuster and CallMeBack solutions will help you handle 15% more calls and relieve pressure on your agents.
These cost-effective solutions are quick to set-up – you’ll be up and running in 24 hours. And they’re designed to work in harmony with your existing contact centre tech.
You’ll reduce call volumes, reduce call abandonment, prevent repeat calls and resolve enquiries faster with customers who haven’t been stuck on hold.
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No more waiting on hold. Offer customers a call back to improve customer satisfaction and contact centre performance
Improved call handling and real-time data at NCP enhances the customer experience. Contact Centre integration with legacy software makes it easy to work with.
An omnichannel contact centre solution built with the customer in mind. Polish your customer experience and boost agent performance