Unlock intelligent automation for rail & transportation
Move faster, take control and stay compliant
Take charge of your digital journey
Are your transportation automation digital transformation efforts grinding to a halt? If so, you’re not alone.
Rail and Transport sector goals should be simple: get the right things in the right place, at the right time. Safely and predictably, every time.
But meeting the ever-changing needs of passengers, customers and staff is tricky.
With Netcall Liberty Platform, you can use intelligent automation for rail and transportation to join customer-facing and back-office systems for total control and visibility.
Wave goodbye to siloed systems. Say Hello to seamless, integrated processes.
Major incidents can cause major disruption
The rail and transportation automation digital challenge
Running, maintaining and developing your rail and transport infrastructure is complex.
Big systems manage a vast number of activities and
interdependencies. And critical data can get lost in spreadsheets and emailed documents.
With intelligent automation for rail and transportation, you make data work better for you.
- Connect to data within legacy systems
- Transform and automate critical processes
Intelligent automation combines low-code and RPA
— helping you reinvent processes —
it does the hard work so you don’t have to.
Liberty Create for Rail and Transportation
Our low-code solution empowers people and improves processes, fast.
Low-code and robotic process automation (RPA) tools enable you
to automate processes, integrate systems and transform customer
experience, fast.
There’s minimal disruption, so there’s no need to max out the budget.
Do more with less and create better, faster solutions that improve CX and reduce cost.
Liberty RPA for Rail and Transportation
Our AI-powered robotic process automation solution helps you reinvent processes — where robots execute each step at lightning speed.
Liberty RPA is fast, cost-effective and low risk. And it’s great for integrating with legacy systems to access data, like SAP.
Integrate systems and transform customer experience, fast.
Intelligent automation for YOU
Here are some of the ways you can use intelligent automation for rail and transportation to power up your digital transformation:
Accelerate app development
Low-code brings citizen developers and IT experts together to speed up app development. That means business users build 80% of the app. Then they hand if over to IT to meet your high-quality standards. What used to take months, now takes days.
Control workflows and alerts
Capture incidents and exceptions in real-time. Pre-defined resolution paths ensure tasks/cases are assigned to the right person. Use this data to drive other activities — or to trigger alerts or change task priority from other systems.
Switch to efficient processes
Swap manual paper-based processes for online. And create new, more efficient ways for passengers and staff to access the information they need. The upshot? Reduced risk, higher productivity and less disruption.
Whatever the challenge, we give you the tools you need to make big changes in short timeframes.
Shatter data silos
Bridge systems gaps for a single version of the truth. Simple integration removes the need to re-key information — giving you a unified view of all activity.
Manage compliance
Build robust compliance processes quickly. Capture incidents, manage workflows and ensure data privacy and security. Take the pain out of regular checks and maintain full audit trails.
Streamline your customer experience
Answer queries on first contact, from any channel. Let agents see the information they need in one place — with detailed conversation threads for context. Customise call routing to match enquiries to the right person from the start.
Unify the best minds
Set up a team of people from IT and customer-facing business areas.
Then give them the tools and backing they need to solve your customer experience problems together — in weeks, not years.
With Liberty Create’s low-code software platform, non-developers can build, test and launch applications without writing code.
Increase capability and capacity, using the resources you have. Empower your teams to deliver results.
Find out what makes great CX
It’s about getting ‘business users’, who really understand processes, to redesign them so they’re better to use.
99% of Netcall customers recommend us
Netcall work hard to deliver great customer experience. In 2022, 99% of customers surveyed say they would recommend us.
In their comments customers highlight:
- Smooth deployments
- Intuitive solutions
- Excellent training
- Positive support
- Trust
See how our automation and engagement solutions enable you to innovate fast and deliver the best customer experience (CX).
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