Triggering processes and notifying staff via Teams
Connecting Microsoft Teams with Liberty Create to trigger internal processes and notify staff via the Teams environment
Notify and monitor within the Teams environment
The Liberty Platform is natively integrated with Microsoft Teams. You can use Liberty Create and Liberty RPA with Teams to build better processes. Your staff can keep on top of the processes from within their collaboration platform, Microsoft Teams.
Placing an order triggers the processes
Using Liberty Create you can build processes and actions to happen within your organisation. For example, when a customer places an order for a product or service, this can trigger internal processes to begin automatically. The order is handled and the next department or activity is passed the information to process. You can also use Robotic Process Automation to automate these processes further.
By integrating Teams and the Liberty Platform, these processes can be monitored within Teams and notifications can be pushed through to relevant staff or departments via Teams messages.
Presence – know where your experts are
Automation speeds up processing and reduces the simple or mundane processing tasks for your staff. Keeping the notifications within Teams allows staff to work within one environment. Processing customer orders becomes faster and your staff can focus on more complex issues and customer-centric issues.
- Trigger internal processes to speed up customer order processing
- Monitor progress via Teams environment
- Notifications to staff via Teams messaging
- Staff can focus on more complex issues and deliver better CX
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The race is on to win the new battle in CX… Remote working is here to stay. Now, how do we integrate Teams to ensure better customer journeys?
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