Why Netcall?

At Netcall we dare to be different.

We play on our agility, knowledge and ability to deliver as one team. Netcall is a software company that has grown rapidly over the last ten years. The technologies we use and our continued growth mean that Netcall can offer you an exciting and varied career.

Netcall continues to deliver strong double digit year-on-year growth and now has over 750 customers, a number which we keep on adding to each month.  We are one of the largest suppliers of customer engagement software in the UK and are proud of what we can achieve in our chosen markets for example:

  • Last year we saved the British public from approximately 700 years’ worth of time spent on hold
  • 43,000 NHS reminders are sent out daily by Netcall
  • 15m citizens have access to Netcall solutions
  • 27m tickets were sold to movie goers last year using Netcall
  • 48,000 call centre agents use Netcall to plan their days

Working across four main capabilities, Intelligent contact handling, Workforce optimisation, Enterprise content management and Business Process management. Using the right technologies for each customer from tried and tested to cutting edge.

Our customers tell us that our people listen, understand, explain and deliver what we say we will. None of this is possible without our people who are up for a challenge, dedicated, passionate and innovative. At Netcall we are committed to helping you to perform at your best to achieve your full potential

If you join us you will be joining a team with a can do will do attitude and in return benefit from a competitive package, flexible benefits and your own personal development plan to ensure you receive the training and development required to help you perform at your best.

Whatever area or department you work in, you can expect ongoing opportunities that will nurture and develop your talents, bringing out the best in you so that you can help Netcall be the best it can be.

Our Values

  • Teamwork - We work as a team delivering better results
  • Quality - We strive to deliver quality in everything we do
  • Great Solutions - We provide solutions that make a difference
  • Customer Focus - We are committed to our customers
Customer Quotes (Stop animation)

“Plans to recruit additional customer service telephone advisors have not had to be realised, saving the authority at least £37,000 in salary and on-costs.”

“Staff response to the solutions has been very positive and, all in all, it is a good value solution which supports our switchboard teams when the volume of calls exceeds staff availability.”

“QueueBuster has enabled us to manage our peaks and troughs far more proactively and at a lower cost to serve per customer”

“Our aim throughout this exercise was to achieve the right balance. QMax has helped us to achieve this. It has been integral to the success of the project.”

“Internal communications have improved and the use of ContactPortal has promoted mobile working, enabling a quick response to a staff query or voicemail. This has further enhanced overall staff productivity.”

“Argyll and Bute Council seek to use forefront technologies to deliver high quality, efficient services and the partnership with Netcall means the council’s switchboard, customer service centre ACD and telephone payments systems now work through and with the wider Lync system used by all council employees.”

“Our intention is that the reminder system will be used for patients who are due to come into the hospital for planned, elective surgery. The potential financial benefit is likely to be even greater than outpatients, due to the high cost of wasted operating theatre time.”