9 Essential Tips for Transforming Services Infographic
Our infographic shows you how councils can overcome these challenges and embrace low-code solutions, transforming services to save money and enhance the digital citizen experience.
Liberty for Local Government enables you to rationalise your applications and suppliers, tackle security vulnerabilities, automate workflows and remove data silos. Increase capacity, even with tighter budgets.
savings over five years for Newcastle City Council through application rationalisation.
saved in finances over 18 months at Tewkesbury Council. Extending to licencing, planning, cemetery, mapping and member services
cashable licence fee savings over five years for Newcastle City Council, plus 2,100 administration hours saved.
Citizen demands are increasing, and you must do more with less money. You may also have an inadequate digital infrastructure. The Liberty platform has helped Councils all over the UK to digitally transform without the expense of a significant change project. We can help you, too.
Our local government software solution enables you to rationalise your technology stack into a single, unified platform and drastically reduce the number of licences you need to maintain.
Give your citizens unparalleled service through connected digital engagement channels.
Empower your teams and remove mundane tasks that slow them down with intelligent automation that creates streamlined workflows.
Launch digital services faster with reduced overheads, keeping up with the latest innovations without the need for extensive coding or large IT teams.
With structured, connected information at your fingertips, you can identify trends, allocate resources more effectively, and make faster, data-driven decisions.
Whether you’re looking to digitise one service area or overhaul your entire infrastructure, we’ll tailor the approach to match your goals, capacity and budget.
Liberty’s AI allows you to use artificial intelligence in powerful ways to help your team every day. Accelerate your digital transformation journey without the high associated costs. Build meaningful citizen experiences and enable your staff to use connected workflows, data, and AI-powered processes.
Digital transformation for local governments can be challenging due to legacy systems, manual processes and limited capacity to innovate. Our digital local government software empowers your teams to build smarter, faster, and more agile digital services, without the need for complex development.
An ongoing cycle of halted or unfinished digital transformation affects many local authorities. They are unable to modernise services at the rate that citizens anticipate due to limited funding, shrinking teams and a lack of internal development capacity. This results in a reliance on antiquated, manual procedures and disjointed systems that are difficult to scale or modify.
Our digital solutions for local government allow staff to design, build and deploy digital services with minimal coding knowledge. By enabling non-technical teams to take the lead, we remove bottlenecks and reduce dependence on scarce developer resources. This means faster delivery of essential services, even with limited budgets and tight timelines.
Fragmented data and disconnected systems continue to hinder the delivery of integrated, accessible services. Dealing with multiple departments or tedious manual procedures can irritate citizens. Additionally, these outdated methods hinder compliance and make it challenging to adapt to evolving community needs.
Our platform unifies data and services across departments, enabling seamless and intuitive end-to-end digital journeys for both citizens and staff. Built-in automation and AI capabilities streamline processes, improve accessibility and ensure compliance with ever-evolving regulations. The result is a cohesive, responsive digital environment that focuses on the citizens.
Failing to meet standards regarding accessibility, data protection and transparency can erode public trust and expose organisations to legal risks. Yet, many legacy systems weren’t built to keep pace with modern compliance requirements.
Our citizen engagement platform is designed with public sector compliance at its core. Accessibility best practices, robust audit trails, secure data handling and transparent reporting are all built in. With full visibility and control over your digital services, you can meet statutory obligations with confidence and demonstrate accountability to your citizens.
Many councils are locked into inflexible legacy systems that struggle to respond to changing local needs or emerging priorities. This rigidity slows innovation and leaves service teams unable to adjust quickly to policy shifts, public health emergencies or community demands.
Our low-code platform is inherently agile and built for change. It supports rapid prototyping, iterative improvements, and tailored service design that allow you to respond dynamically as priorities evolve. With reusable components and integration-ready architecture, you can build once and adapt often without starting from scratch.
“Citizen Hub has given us the ability to build new solutions at pace. I’ve never felt so excited and empowered about saying to customers within the local authority that yes, we can do this now!”
Paul Doney
ICT Manager Digital Solutions, Newcastle City Council
“The power is in our hands and we are free from suppliers’ timescales and costs to make the specific changes that we want.”
Henry Ascoli
Digital Customer Experience and Website Manager, Waverley Borough Council
“Citizen Hub is future-flexible and also provides an opportunity for us to upskill several team members. Plus, the beauty of the AppShare means we can share applications with other councils, making development faster than we could ever have imagined.”
Lee Gallagher
Customer Services & Digital Transformation Manager, Hertsmere Borough Council
“We are always looking at ways to continually improve how we deliver services to our customers – along with balancing service improvements with cost and efficiency. With the support provided by Netcall through their mentoring package, we have been able to build a framework for future success.”
Rachael Felts
Customer Services and Engagement Manager, District of Harborough
Our infographic shows you how councils can overcome these challenges and embrace low-code solutions, transforming services to save money and enhance the digital citizen experience.
Low-code technology can enable councils to achieve more with less. However, be aware that low-code platforms can vary enormously. Choosing one requires extra care. Here are four important questions for councils to ask.
Putting the power of digital transformation back into the hands of local authorities to enable their digital autonomy
Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.
Accelerate your digital transformation with a digital engagement solution for councils – a low-code application development platform that includes citizen relationship tools and case management – out of the box.
For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.
Build faster and better with enterprise low-code. Empower teams to rapidly build and develop their own game-changing applications with low code using Liberty Create. Deliver better experiences and streamlined workflow with fewer resources.
