Digital interaction
Provide customers with choice and convenience. Enable smooth and satisfying conversations across chat, email, text and social media on any device.
Connect or replace your legacy tech and rationalise your applications to boost compatibility, maintenance and performance. You’ll reduce costs, tackle security vulnerabilities and overcome your teams’ frustrations, while improving services.
Meet your citizens’ expectations while working with budget constraints and limited resources. Empower and enthuse your best people, retain their expertise and safeguard your services.
Easily access important data from across your local authority – and use it to your advantage. Suddenly, you can make better-informed decisions, directing resources to where they’re needed most.
Save valuable time and resources every day by automating repetitive and manual tasks. You’ll significantly enhance efficiency, reduce errors and improve service delivery.
Find new ways to enhance the experiences of citizens. Provide 24/7 response times, enable crisis management and safeguard vulnerable citizens.
Citizens expect good services; many need digitising, and financial pressures are increasing. With Netcall, you can find answers and focus relentlessly on citizen impact.
Tap into our deep public sector know-how and rely on proven tech.
Share your goals and get wise advice and jargon-free support.
Create standout services, collaborate with other councils via your community and share innovative tech.
Launch new digital services faster and at lower cost – keeping up with the latest innovations.
Break free from unwieldy IT projects. Get ongoing cashable savings.
Transform at your speed – to fit your timelines and budgets.
Accelerate your digital transformation journey. Build meaningful citizen experiences and enable your staff with connected workflows, data and AI-powered processes.
Access tools, liberate data and use apps built on our powerful low-code platform.
Unleash the power of low-code and create resilient solutions that deliver citizen value and ongoing cashable savings.
Offer intuitive contact and convenience through multiple channels.
Get started with Robotic Process Automation, customised for local government.
Use artificial intelligence in powerful ways to help your team every day.
“Liberty Create has given us the ability to build new solutions at pace. I’ve never felt so excited and empowered about saying to customers within the local authority that yes, we can do this now!”
Paul Doney
ICT Manager Digital Solutions, Newcastle City Council
“The power is in our hands and we are free from suppliers’ timescales and costs to make the specific changes that we want.”
Henry Ascoli
Digital Customer Experience and Website Manager, Waverley Borough Council
“The Create platform is future-flexible and also provides an opportunity for us to upskill several team members. Plus, the beauty of the AppShare means we can share applications with other councils, making development faster than we could ever have imagined.”
Lee Gallagher
Customer Services & Digital Transformation Manager, Hertsmere Borough Council
“We are always looking at ways to continually improve how we deliver services to our customers – along with balancing service improvements with cost and efficiency – Netcall will help us achieve this. With the support provided by Netcall through their mentoring package we have been able to build a framework for future success.”
Rachael Felts
Customer Services and Engagement Manager, District of Harborough
Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.
Provide customers with choice and convenience. Enable smooth and satisfying conversations across chat, email, text and social media on any device.
Have all the tools your team needs at their fingertips – in one place. You’ll streamline workflow, improve productivity and boost the customer experience.
Make digital self-service easy for your customers – with chatbots that can offer relevant, meaningful and personalised help, right away.
Can AI ever get out of control – and present serious risks? You can relax with Netcall. We’ve got you covered in the important areas, such as data compliance, reliability and security.