Digital NHS
User Group

Leeds Teaching Hospitals Trust consists of seven hospitals with 1.6 million associated patients. Their ambitious transformation program has five strands. This session focuses on digitising Outpatients, one of their key transformation drivers. You’ll hear how this Operations-led project was delivered in five months. Using the Leeds-way value to drive project processes has enabled early success – within three months, 69% of patients are using Patient Hub. They’ll showcase how automation and integration have combined to release staff time and save postage and print costs.

As hands-on change leaders in their organisation, they’ll discuss their maturing digital journey with Patient Hub. You’ll hear about the difference it’s making to patients, staff and the hospital. As part of the session, they’ll touch on their multi-PAS integration, implementing Patient Surveys to support PIFU targets and other activities with NHS England during the 2022/2023 period.

Helen will discuss their introduction of digital waiting list validation. Over the past few years, this award-winning Trust has transformed their outpatient journey and continues to work to improve waiting times and patient experience. As an extension to digital appointment management that releases >1,100 appointments per month, they have introduced a waiting list validation process.  Helen will showcase their early successes in terms of patient response and discharge rates.