Manchester | Tuesday 24th June – Thursday 26th June 2025
Tuesday 24th June – Thursday 26th June 2025
9:00am – 4:00pm
Manchester Central, Windmill St, Manchester M2 3GX
Join us at Stand A50 to explore how you can transform end-to-end service delivery in housing. We’ll be discussing how automation and system integration can improve efficiency, reduce risk and provide better tenant engagement across all touchpoints.
Expectations of housing providers are evolving. New regulations place greater emphasis on tenant satisfaction and customer care – and Awaab’s Law is driving a more rigorous approach to repairs. As a result, landlords are re-evaluating how they position themselves for long-term success.
Our panel will explore the legal and reputational risks landlords now face. These include regulatory compliance, readiness for a new inspection regime, more involvement from the ombudsman, increasing expectations from tenants and heightened public scrutiny. It’s clear that housing providers need more than reactive solutions. What worked before may no longer meet the needs of today or tomorrow. So, it’s no surprise that more landlords are looking at strategic digital transformation to enable and embed change.
It’s not just about making systems digital – it’s about using technology in a way that is responsible, responsive and ready for the future. And having the flexibility to adapt to evolving tenant needs and compliance demands.
In this session, we’ll explore the importance of building capacity through technology integration and automation – and how the right digital infrastructure can support tenants throughout their entire end-to-end journey, from first contact to final resolution.
We’ll also be speaking during the event (more details to follow soon) to dive deeper into how housing providers can shift from reactive compliance to proactive tech-enabled service transformation.
Let’s talk about what’s possible when we reimagine the design, delivery and experience of housing services.
We look forward to seeing you there!
Transform end-to-end service delivery in housing
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