Netcall for Education
Digital access 24/7 for Students, Staff and for Clearing
The Liberty Platform provides a full, cloud-hosted, integrated student engagement platform providing omnichannel contact centre and conversational messaging.
Expand for clearing
Every August, you suddenly need the ability to handle thousands of concurrent inbound calls. How do you increase agent capacity and route calls to universities clearing line operators to process inbound calls via University DDI numbers, landlines or mobiles.
The Liberty Platform can support you, offering:
- Flexibility for operators to connect as agents using a PC and telephone, or just a telephone with no IT capability
- Real time dashboard and reporting capabilities
- Low cost 03 number
- Recorded messages played to those waiting in the queue, and play music in between messages
- Call recording for quality assurance and training
- We’ll assign a dedicated Engineer for the duration of clearing
Triage calls
Identify callers based on their telephone number or UCAS number
No engaged tones
All calls answered within SLA
All calls queued in the cloud
Removes limits on current infrastructure
Scalable capacity
Scale on demand – no limits to call handlers
Real time dashboards
Dashboards, wallboards and reporting
Queue Jump
Prioritise specific callers – students looking to exercise adjustment
Full redundancy
Support for disaster recovery and remote working
Customisable messaging
Plus hold music
Call recording
Includes supervisor assist – listen in or take over the call
Queue management
Allocate calls based on the skills or the areas of student interest
Clearing lines
Provide automated confirmations of awards
Specific notifications
Callers can be notified of wait times, opening hours, whether a course is available or full, etc