Netcall for the NHS & Healthcare

Put patients first

Treat the problems with your processes and give your patients the care they deserve with our suite of contact centre, low-code, RPA and messaging solutions.


Customer stories for NHS and Healthcare


UHB joined with Heart of England NHS Foundation Trust in 2018. As a result, they faced the prospect of multiple legacy IT and telephony systems that were heavy on resource support and high annual costs. Many of these systems were held on-premise.

Early in 2020, the Trust was chosen to be a Phase 2 trial site for the LAMP test, a simple all-in-one saliva test that detects Coronavirus and gives results in 30-45 minutes. It offered huge potential for mass testing. They needed a way to record the test results, fast.

From 400 template letters to 4 templates. Learn how using letter templates from within Patient Hub have changed Sheffield Children’s NHS Foundation Trust’s appointment letter handling forever.

Despite routinely sending appointment reminder letters to patients, there was no process for patients to confirm whether they were attending or not. The poor DNA rates equated to over 30,000 missed appointments per year and a cost more than £2.8 million, every single year. Find out how Ipswich Hospital turned this around.

Netcall’s Patient Hub is really easy to use and it’s a real transformation – the first step in our journey towards a patient-held health record. It will help our teams ensure that every available appointment is used wisely and, supporting efficiency and enabling savings.