Customer stories for NHS and Healthcare
UHB joined with Heart of England NHS Foundation Trust in 2018. As a result, they faced the prospect of multiple legacy IT and telephony systems that were heavy on resource support and high annual costs. Many of these systems were held on-premise.
Early in 2020, the Trust was chosen to be a Phase 2 trial site for the LAMP test, a simple all-in-one saliva test that detects Coronavirus and gives results in 30-45 minutes. It offered huge potential for mass testing. They needed a way to record the test results, fast.
Netcall is providing a digital portal to Chesterfield Royal Hospitals NHS Foundation Trust to offer patients 24/7 access to their appointment information from early 2020.
Rotherham NHS Foundation Trust interacts with patients digitally and finds staff have more time to help people who prefer to talk on the phone.
University Hospital Southampton NHS Foundation Trust (UHS) has teamed up with trusted partner Netcall, a leading provider of low-code and customer engagement solutions, to create and deploy a secure digital vaccine consent and reminder solution.
Reliably routing calls: Lancashire Teaching Hospitals NHS Foundation Trust deployed ContactPortal, our operator speech bot, to take the strain as the COVID crisis hit.
Sheffield Children’s is making the appointment management process much easier by introducing Patient Hub, an online portal where parents can confirm, rebook or cancel hospital outpatient appointments at their own convenience, 24 hours a day.
Heart of England NHS Trust improves call handling and call routing with Liberty Converse contact centre software
University Hospital Southampton NHS Foundation Trust is streamlining appointment admin and reducing paper waste with a new online appointment management portal.
Despite routinely sending appointment reminder letters to patients, there was no process for patients to confirm whether they were attending or not. The poor DNA rates equated to over 30,000 missed appointments per year and a cost more than £2.8 million, every single year. Find out how Ipswich Hospital turned this around.
Netcall’s Patient Hub is really easy to use and it’s a real transformation – the first step in our journey towards a patient-held health record. It will help our teams ensure that every available appointment is used wisely and, supporting efficiency and enabling savings.