Netcall for the NHS

Put patients first

Treat the problems with your processes and give your patients the care they deserve with our suite of contact centre, low-code and messaging solutions.

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Notify staff and patients of test results during the COVID-19 pandemic

The Result module in Patient Hub delivers a fast way for hospitals to provide patients details of the COVID-19 tests. It can say whether their result is pending, negative or positive. This secure cloud-based solution can be rapidly deployed with minimal integration work by the hospital. Watch the video to find out more.

Act quickly during COVID-19 with incident handling when a serious event occurs

Confirmer is our automated alert notification solution that will support your COVID-19 efforts. It swiftly manages the process of contacting people, gaining their response using all possible contact methods available – phone, pager, email or mobile – maximising reach while delivering your time-critical alert promptly. Read the feature sheet to find out more.

Chesterfield makes ‘Attend Anywhere’ a reality with Patient Hub

Hear from Ian Hazel, Director of ICT & Infrastructure about how they are using video for appointments to make attendance fast, easy and secure.

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NHS Dumfries & Galloway eases COVID-19 test results anxiety

Hear from Graham Gault, General Manager ICT how in the eye of the storm they have been able to deliver secure COVID-19 results, fast.

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Stay in touch with staff and patients during COVID-19

Communication is key during extreme times. The Emergency Alerts App is a speedy way to regularly send out information to employees and patients. From status updates to tracking, we’ve got it covered.

COVID-19 Workforce Monitoring

Monitor the status of your employees’ health. Users simply click on their status icon and update their status at any time. This module is easily added to any Liberty Create application.

Handle an increase in calls

Offer call backs over the phone or on your website to reduce call queues. No complex integration or hassle with your legacy hardware. And you can be up and running in 24 hours. Let QueueBuster handle the load. Watch the video on how it works.

Watch the webinar

Your Trust can immediately benefit from using COVID-19 low-code accelerators even if you don’t have Liberty Create low-code. Watch the webinar with live customer demos today.

The Patient Hub: Reduce your wastage

This is our appointment management system that lets patients confirm, rebook or cancel appointments via email and text. This makes life easier for them but also reduces the admin and cost burden on hospitals. More importantly, the Patient Hub can reduce the number of Did Not Attends (DNAs) by up to 40%. That’s huge. 

  • Give patients the choice of communications
  • Reduce postage costs by up to 50% 
  • Improve your booking process
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Helping is caring

Patients are often vulnerable, afraid and stressed. Taking any pressure off their shoulders is a huge relief. Liberty Create lets you produce apps that do just that. Build a better process for booking and managing appointments that puts the patient first. And do it all in seconds.
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Keep track of care records

Letters. Notes. Conversations. All of this data lives in separate systems so it can be hard for doctors and nurses to track a patient’s history. This is annoying for your team and frustrating for patients. Liberty Converse can help you bring everything together in one thread.
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I have found Netcall extremely professional and helpful. All their staff have demonstrated a high degree of professionalism at all levels throughout the organisation, which has made our job much easier and kept us on track!
— NHS Lothian GUM Clinic

Take patients off hold

Patients understand that hospitals are busy places but no one wants to sit on hold for thirty minutes just to ask a simple question. Netcall Converse helps you tackle this problem by merging all of your customer channels into one universal queue. Match callers to appropriate advisors and set rules so that all queries are managed in a timely manner. 

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Ease congestion on your hospital switchboard

The hospital switchboard is a busy place – internal calls, external calls, urgent calls, non-urgent calls. Waiting on hold is frustrating. ContactPortal routes calls to the right place, so your frontline staff can concentrate on more important tasks. Our Health Switchboard then steps in to route the remaining calls to the switchboard or your booking centre – your choice.

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How to save £460,000

Sheffield Teaching Hospitals had a big problem with DNAs and each missed appointment cost them £101.

Then they installed an automated appointment reminder solution. A year later, they’d saved a huge £460,000.

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The system is flexible and easy to use, manage and maintain.
— Lyn Ward, Telecoms Manager, Heart of England NHS Foundation Trust
Customer stories

Get a second opinion. See what we’ve done for other NHS organisations.

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