Helping is caring
Keep track of care records
I have found Netcall extremely professional and helpful. All their staff have demonstrated a high degree of professionalism at all levels throughout the organisation, which has made our job much easier and kept us on track!
The Patient Hub:
Reduce your wastage
This is our appointment management system that lets patients confirm, rebook or cancel appointments via email and text. This makes life easier for them but also reduces the admin and cost burden on hospitals. More importantly, the Patient Hub can reduce the number of Did Not Attends (DNAs) by up to 40%. That’s huge.
- Give patients the choice of communications
- Reduce postage costs by up to 50%
- Improve your booking process
Take patients off hold
Patients understand that hospitals are busy places but no one wants to sit on hold for thirty minutes just to ask a simple question. Netcall Converse helps you tackle this problem by merging all of your customer channels into one universal queue. Match callers to appropriate advisors and set rules so that all queries are managed in a timely manner.Learn more
How to save £460,000
Sheffield Teaching Hospitals had a big problem with DNAs and each missed appointment cost them £101.
Then they installed an automated appointment reminder solution. A year later, they’d saved a huge £460,000.Read the full story
The system is flexible and easy to use, manage and maintain.