Netcall for the NHS

Put patients first

Treat the problems with your processes and give your patients the care they deserve with our suite of contact centre, low-code and messaging solutions.

Patient Hub
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Netcall acquires RPA Technology to expand Liberty Platform

RPA and low-code are two powerful ways to automate processes digitally. RPA allows you to use software robots to automate tasks currently performed by people including the operation of software systems and moving data between them. This frees up staff to spend more time of patient facing or complex tasks.

Learn more about RPA and low-code for health and social care.

Chesterfield makes ‘Attend Anywhere’ a reality with Patient Hub

Hear from Ian Hazel, Director of ICT & Infrastructure about how they are using video for appointments to make attendance fast, easy and secure.

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The Patient Hub: Reduce your wastage

This is our appointment management system that lets patients confirm, rebook or cancel all appointments, whether in-person, telephone or via video. This makes life easier for them but also reduces the admin and cost burden on hospitals. More importantly, the Patient Hub can reduce the number of Did Not Attends (DNAs) by up to 40%. That’s huge. 

With Patient Hub you can also send out test results, check for symptoms and manage patient arrival into the hospital and much, much more.

  • Give patients the choice of communications
  • Reduce postage costs by up to 50% 
  • Improve your booking process
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Sheffield parents and carers set to spend more time with unwell children

Sheffield Children’s NHS Foundation Trust is taking the pain and time out of appointment management with a new online portal.

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Supporting NHS Digital Transformation

The NHS is invaluable to us all. We have served NHS Trusts and Boards for many years, and have a record of developing solutions for better communication. Along the way we have learnt much about transformation, sharing is caring and we want to give back. We think the best way for us to do this is to facilitate the sharing of expertise, thought leadership and best practice guidelines.

Helping is caring

Patients are often vulnerable, afraid and stressed. Taking any pressure off their shoulders is a huge relief. Liberty Create lets you produce apps that do just that. Build a better process for booking and managing appointments that puts the patient first. And do it all in seconds.
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An informed booking centre

Separate systems make it hard to track a patient’s appointment history. This is annoying for your team and frustrating for patients. Liberty Converse brings all your patient conversations into one place. Patient experience improves, booking advisors productivity soars and call times reduce with helpful features such as contextual screen-pops. When you combine Converse with Patient Hub, you gain even more visibility of appointment letters, whether the patient attended or not and future appointments too.
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NHS Dumfries & Galloway eases COVID-19 test results anxiety

Hear from Graham Gault, General Manager ICT how in the eye of the storm they have been able to deliver secure COVID-19 results, fast.

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I have found Netcall extremely professional and helpful. All their staff have demonstrated a high degree of professionalism at all levels throughout the organisation, which has made our job much easier and kept us on track!
— NHS Lothian GUM Clinic

Take patients off hold

Patients understand that hospitals are busy places but no one wants to sit on hold for thirty minutes just to ask a simple question. Converse helps you tackle this problem by merging all of your customer channels into one universal queue. Match callers to appropriate advisors and set rules so that all queries are managed in a timely manner. 

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Ease congestion on your hospital switchboard

The hospital switchboard is a busy place – internal calls, external calls, urgent calls, non-urgent calls. Waiting on hold is frustrating. ContactPortal routes calls to the right place, so your frontline staff can concentrate on more important tasks. Our Health Switchboard then steps in to route the remaining calls to the switchboard or your booking centre – your choice.

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How to save £460,000

Sheffield Teaching Hospitals had a big problem with DNAs and each missed appointment cost them £101.

Then they installed an automated appointment reminder solution. A year later, they’d saved a huge £460,000.

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The system is flexible and easy to use, manage and maintain.
— Lyn Ward, Telecoms Manager, Heart of England NHS Foundation Trust
Customer stories

Get a second opinion. See what we’ve done for other NHS organisations.

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