Put patients first
Treat the problems with your processes and give your patients the care they deserve with our suite of contact centre, low-code and messaging solutions.
Chesterfield makes ‘Attend Anywhere’ a reality with Patient Hub
Hear from Ian Hazel, Director of ICT & Infrastructure about how they are using video for appointments to make attendance fast, easy and secure.
Learn moreThe Patient Hub: Reduce your wastage
This is our appointment management system that lets patients confirm, rebook or cancel all appointments, whether in-person, telephone or via video. This makes life easier for them but also reduces the admin and cost burden on hospitals. More importantly, the Patient Hub can reduce the number of Did Not Attends (DNAs) by up to 40%. That’s huge.
With Patient Hub you can also send out test results, check for symptoms and manage patient arrival into the hospital and much, much more.
- Give patients the choice of communications
- Reduce postage costs by up to 50%
- Improve your booking process
Sheffield parents and carers set to spend more time with unwell children
Sheffield Children’s NHS Foundation Trust is taking the pain and time out of appointment management with a new online portal.
Read the full storyHelping is caring
Keep track of care records
NHS Dumfries & Galloway eases COVID-19 test results anxiety
Hear from Graham Gault, General Manager ICT how in the eye of the storm they have been able to deliver secure COVID-19 results, fast.
Learn moreTake patients off hold
Patients understand that hospitals are busy places but no one wants to sit on hold for thirty minutes just to ask a simple question. Converse helps you tackle this problem by merging all of your customer channels into one universal queue. Match callers to appropriate advisors and set rules so that all queries are managed in a timely manner.
Learn moreEase congestion on your hospital switchboard
The hospital switchboard is a busy place – internal calls, external calls, urgent calls, non-urgent calls. Waiting on hold is frustrating. ContactPortal routes calls to the right place, so your frontline staff can concentrate on more important tasks. Our Health Switchboard then steps in to route the remaining calls to the switchboard or your booking centre – your choice.
Learn moreHow to save £460,000
Sheffield Teaching Hospitals had a big problem with DNAs and each missed appointment cost them £101.
Then they installed an automated appointment reminder solution. A year later, they’d saved a huge £460,000.
Read the full story