Digital innovation for utilities
The utilities market is changing. There’s never been a greater focus on innovation and delivering the best customer experience (CX) for both customers and developers. Take a digital-first approach and transform your CX processes, fast.
Hear about digital innovation for utilities customer stories
UK Power Networks uses our low-code platform, Liberty Create, to deliver lean methodology efficiencies to drive CX
Northumbrian Water and Netcall explore new app to allow 24/7 payment support for customers struggling financially
We were delighted to take part in this year’s Northumbrian Water Innovation Festival. Where we created a payment support app in just one week.
In a sector where you are scored for every customer interaction, CX is crucial. UK Power Networks uses Liberty Create to connect the customer journey, helping both staff and customers.
Low-code for utilities enables faster digital transformation and answers the question “What is great customer experience?”
For UK Power Networks, retaining its position at the top of the league table in customer experience is one of its primary goals, but its customer relationship management (CRM) system was jeopardising this.
Create has allowed us to lock down the process to ensure it goes right, first time.