The cost savings, estimated at £150-200k per year, are significant, but much more important is the powerful reporting, which shows us whether a patient has accepted their appointment or not.
Meet some of our NHS customers
Reduce wastage. Improve performance.
Netcall Patient Hub lets you reduce Did Not Attends (DNAs) by digitising paper-based appointment management processes.
Patients can book and reschedule all appointments, whether in person, on the phone or via video through a self-service portal. And they can request information and send messages. Meanwhile you get a real-time view of attendance and resource allocation.Watch video Read more
Netcall’s Patient Hub is really easy to use and it’s a real transformation – the first step in our journey towards a patient-held health record.
Ask your account manager about our interactive ROI calculator.
How Patient Hub works
- The patient receives an SMS or an email, asking them to view their appointment information.
- Two-factor authentication provides secure log-in.
- They accept, rebook or cancel their appointment.
- Rebooking and cancelling all appointments is handled to meet the hospital requirements. For example; they can pick another available appointment on the calendar or web chat or call a booking agent if they prefer.
- Patients can see relevant letters, documents or surveys.
Intuitive user interface
Automated Call Backs
Integrated patient questionnaires
Multi-year annual pricing
HL7 integration with Patient Administration System
Agnostic integration with telephony and video providers
Symptom checker and ‘car park’ queuing
As hospitals prepare to open up in-person appointments, it’s crucial to maintain site safety. With physical distancing measures in place, there will be reduced seating, which means patients may have to go to wait elsewhere in the hospital, in their car or wait outside.
Check for symptoms prior to the patient leaving home to avoid wasted journeys. Allow patients to check in remotely and let reception know they have arrived before entering the hospital.
See how I’ve Arrived in Patient Hub does just that.Read more
A better way to deliver test results
The Patient Hub Result module allows you to deliver test results in the moment, securely and discreetly. Once test results are uploaded into the Patient Hub, the patient receives an SMS message that prompts them to log into their account. After a quick two-factor authentication check, they can view their results. It’s that simple.
See how Patient Hub Result helped NHS Lothian.
Connect Patient Hub to your contact centre
Omnichannel patient engagement
Offer a better patient experience
It has been amazing to see how quickly the Result solution has been put in place, despite the challenges of remote working. Netcall has worked with our developers to develop a system that is already delivering impressive results, and helping reduce the burden on our frontline workers…
Despite routinely sending appointment reminder letters to patients, there was no process for patients to confirm whether they were attending or not. The poor DNA rates equated to over 30,000 missed appointments per year and a cost more than £2.8 million, every single year. Find out how Ipswich Hospital turned this around.
1,000 patient appointment reminders per day give an instant impact in reducing DNA rates at Chelsea and Westminster Hospital
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