Netcall Patient Hub

Reduce costs, optimise clinic performance and deliver a better patient experience. Patient Hub provides a communications portal facilitating appointment management and consultation.

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university hospital southampton logo
The cost savings, estimated at £150-200k per year, are significant, but much more important is the powerful reporting, which shows us whether a patient has accepted their appointment or not.
— University Hospital Southampton NHS Foundation Trust
Supporting NHS Digital Transformation


The NHS is invaluable to us all. We have served NHS Trusts and Boards for many years, and have a record of developing solutions for better communication. Along the way we have learnt much about transformation, sharing is caring and we want to give back. We think the best way for us to do this is to facilitate the sharing of expertise, thought leadership and best practice guidelines.

Meet some of our NHS customers

chesterfield royal hospital nhs foundation trust
sheffield children's nhs foundation trust
lewisham and greenwich nhs trust
hampshire hospitals nhs foundation trust

Clinics under pressure

Every NHS hospital is between a rock and a hard place. You need to meet patient demand for better, digitised services but, at the same time, your budget is shrinking and efficiency is paramount.

Netcall Patient Hub is designed to solve this problem.

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Reduce wastage. Improve performance.

Netcall Patient Hub lets you reduce Did Not Attends (DNAs) by digitising paper-based appointment management processes.

Patients can book and reschedule all appointments, whether in person, on the phone or via video through a self-service portal. And they can request information and send messages. Meanwhile you get a real-time view of attendance and resource allocation.

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Chesterfield-royal-hospital-nhs-patient-hub
Netcall’s Patient Hub is really easy to use and it’s a real transformation – the first step in our journey towards a patient-held health record.
— Chesterfield Royal Hospital NHS Foundation Trust

The benefits

Reduce DNAs

Dramatically reduce missed all appointments by making it easier for patients to self-manage their attendance.

Cut costs

Make big savings by cutting print costs and going paperless.

Improve utilisation

Redeploy resources in real-time to improve utilisation and reduce waiting times.

Better service

Give your patients round-the-clock access to all appointment-related information, hospital directions and site maps.

Save 69%

of postage costs over 5 years by bringing 60% of your patients online.
Find out how much you could save, we just need three stats from you and our account manager will take you on a tailored tour of our ROI calculator.
Find out how much you could save

How Patient Hub works

 
  • The patient receives an SMS or an email, asking them to view their appointment information.
  • Two-factor authentication provides secure log-in.
  • They accept, rebook or cancel their appointment.
  • Rebooking and cancelling all appointments is handled to meet the hospital requirements. For example; they can pick another available appointment on the calendar or web chat or call a booking agent if they prefer.
  • Patients can see relevant letters, documents or surveys.

70%

of UK Acute Trusts use Netcall solutions

100%

of Scottish Boards use Netcall solutions

Key features

Intuitive user interface

Patients can get up and running fast

Automated Call Backs

Patients can request a Call Back (using Netcall’s patented technology) to rebook or cancel an appointment.

Integrated patient questionnaires

Patients can complete pre-admission and discharge questionnaires online.

Two-Factor authentication

Protect patient data with a user-friendly security measure.

Automatic follow-up

Prompt patients to use the portal with follow-up letters.

Secure messaging

Send secure messages to patients via the portal and ask for a reply if required.

GDPR compliant

Support for General Data Protection Regulation (GDPR) compliance.

Multi-year annual pricing

No CAPEX required.

HL7 integration with Patient Administration System

Near real-time delivery of appointment information from the PAS.

Agnostic integration with telephony and video providers

Integration with Attend Anywhere™. Microsoft Teams™, Amazon Chime™ or any other provider for a truly seamless patient experience.

Symptom checker and ‘car park’ queuing

As hospitals prepare to open up in-person appointments, it’s crucial to maintain site safety. With physical distancing measures in place, there will be reduced seating, which means patients may have to go to wait elsewhere in the hospital, in their car or wait outside.

Check for symptoms prior to the patient leaving home to avoid wasted journeys. Allow patients to check in remotely and let reception know they have arrived before entering the hospital.

See how I’ve Arrived in Patient Hub does just that.

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A better way to deliver test results

The Patient Hub Result module allows you to deliver test results in the moment, securely and discreetly. Once test results are uploaded into the Patient Hub, the patient receives an SMS message that prompts them to log into their account. After a quick two-factor authentication check, they can view their results. It’s that simple.

See how Patient Hub Result helped NHS Lothian.

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Connect Patient Hub to your contact centre

Omnichannel patient engagement

Integrate Patient Hub with our contact centre solution, Liberty Converse, and it becomes an omnichannel engagement platform.

Empower agents

Give agents a complete history of patient interactions so they can deliver a better quality of service.

Offer a better patient experience

Let patients choose how they want to contact you – SMS, email, portal, web chat, voice or letter – and tie channels together in one seamless journey.

Improve productivity

Apply your team more effectively by matching patients to the appropriate agent.
nhs dumfires & galloway logo
It has been amazing to see how quickly the Result solution has been put in place, despite the challenges of remote working. Netcall has worked with our developers to develop a system that is already delivering impressive results, and helping reduce the burden on our frontline workers…
— NHS Dumfries and Galloway

Case studies

Reduce DNAs

OutpatientRemind+Feb 24, 2020

Ipswich Hospital show how to reduce DNAs by 38%

Despite routinely sending appointment reminder letters to patients, there was no process for patients to confirm whether they were attending or not. The poor DNA rates equated to over 30,000 missed appointments per year and a cost more than £2.8 million, every single year. Find out how Ipswich Hospital turned this around.

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Create a better patient experience. Improve clinic performance.

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‘Attend Anywhere’ webinar with Chesterfield

Offering video consultations with ‘Attend Anywhere’ is a positive step towards improving patient access and reducing costs. But have you considered how you’ll tell patients about these new ‘virtual’ appointments? How will you ensure it’s quick and easy for them to attend?

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