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Every NHS hospital is between a rock and a hard place. You need to meet patient demand for better, digitised services but, at the same time, your budget is shrinking and efficiency is paramount.
Patient Hub is our appointment management system that lets patients confirm, rebook or cancel all appointments, whether in-person, telephone or via video. This makes life easier for them but also reduces the admin and cost burden on hospitals. More importantly, the Patient Hub can reduce the number of Did Not Attends (DNAs) by up to 40% and save up to 69% on postage costs. That’s huge.
- Saving 1: Postage: With 60% digital take-up, you could save 69% of postage costs over 5 years. Imagine what you could save as your mobile contact database grows!
- Saving 2: DNA improvements: Hospitals new to Netcall’s reminder service could get a 38-40% DNA improvement. The nudge impact of digital reminders brings even more value to our appointment management customers. A 0.5% improvement on 10,000 appointments p.m. delivers £95,000 p.a.
Find out more about Patient Hub.