Hear from Ian Hazel, Director of ICT & Infrastructure
Offering video consultations with ‘Attend Anywhere’ is a positive step towards improving patient access and reducing costs. But have you considered how you’ll tell patients about these new ‘virtual’ appointments? How will you ensure it’s quick and easy for them to attend?
Chesterfield Royal Hospital NHS Foundation Trust faced this very challenge. And for urgent appointments such as oncology, a letter wasn’t going to work. Ian Hazel, Director of ICT & Infrastructure will explain why they use Patient Hub to help patients manage all their appointments.
Watch the webinar to discover how the team at Chesterfield Royal Hospital NHS Foundation Trust are addressing this challenge:
- Patients’ data is secured by two-factor authentication
- Patients can confirm, rebook or cancel video or on-site appointments
- The 'Attend Anywhere' video link opens from within their portal
- All data is available to the Bookings Team in real-time
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Netcall is providing a digital portal to Chesterfield Royal Hospitals NHS Foundation Trust to offer patients 24/7 access to their appointment information from early 2020.
We understand the strain that Did Not Attend (DNA) rates put on the NHS. Patient Hub can reduce patient DNAs by as much as 40%. That’s not just a big saving – that’s huge.
Hospitals struggle with appointment management and meeting the 92% target. It’s sad to see 8 million possible appointments are missed. Helping patients remember to attend, or reschedule, their appointments is a real battle.