Innovation in local government through the pandemic
We were delighted to be taking part in Public Sector Digital Transformation Forum’s (PSDTF) first post-Pandemic event in a hybrid format. It’s been over 2 years since the group have got together in person, so we were excited to be back to discuss innovation in local government.
It has been a tough two years, but in that time we have have seen some great innovations from our local government customers.
The PSDTF incorporates the Public Sector Customer Services Forum, which is the largest online community of UK Senior Managers sharing knowledge and best practice around customer service transformation and channel shift.
This session includes a series of lightning talks from local authorities and suppliers focusing on innovation in local government. Our session was hosted by Mark Gannon, former CIO at Sheffield City Council who has recently joined the team at Netcall. He interviewed Andy Shepherd, Head of Business Architecture at Sheffield City Council about their use of RPA. Watch what he had to say below.
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