Insurance 12 January 2021

Changing the model, the culture, the company

The way consumers choose their insurance is increasingly based on the experience they and their friends have had. Delivering a great customer experience (CX) relies on offering user-friendly technology that’s no longer a nice-to-have. It also relies on a customer-centric company culture, that puts the customer at the heart of the business.

In this panel discussion, in collaboration with Fintech Finance, Richard Farrell, our Chief Innovation Officer, is joined by David Germain from RSA and Nigel Walsh from Deloitte to discuss the importance of not just technology change within the insurance sector, but also cultural change, to transform operational efficiency and improve CX.

It explores:

  • What are the key factors driving insurers digitisation plans?
  • How can businesses align culture with digital transformation?
  • Has the global pandemic increased the business focus on building a collaborative culture?

You can learn more about how we are helping accelerate digital journeys for the insurance sector. Visit our Netcall for Insurance page.


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