NHS User Group H1 2021

Recorded: Thursday 1st July 2021

Join our dedicated NHS workshop

We often hear from our NHS customers that it’s valuable to hear from their peers about lessons learned and best practice. So, in July, we hosted a user group specifically for NHS organisations.

Across the NHS, hard-working colleagues have delivered incredible results, transforming patient and colleague experiences. In this session, our NHS Trusts and Boards customers showcased their transformation stories.

Take a look at the sessions below, you can also find more information about what the Trusts are doing, in our “You may also like” section.

Watch our H2 session on-demand

Hampshire Hospitals NHS Foundation Trust

Improving utilisation and DNAs while reducing printing

Hear from Phil Thwaites, Digital Care Programme Manager and Helen Owen, IT Project Manager from Hampshire Hospitals NHS Foundation Trust. They discuss how 65% of patients at Hampshire made the move to digital in the first 3 months. And they moved from 8,000 letter templates to just 3.


Rotherham NHS Foundation Trust

Extending contact centre investment with migration

Hear from James Rawlinson, Director of Health Informatics from Rotherham NHS Foundation Trust. He shows how Rotherham NHS Foundation Trust is combining artificial intelligence and text-to-speech software to analyse keywords within support calls to understand why people are calling.


Netcall: Intelligent automation in healthcare

A shot in the arm for our NHS

Hear from Yad Jaura, Product Marketing Manager and Clare Rafferty, Transformation Lead for Health from Netcall. Intelligent Automation is the combination of RPA and low-code, two powerful ways to automate processes digitally. Take a look at both technologies, how they work and examples of the bots and application in action.


Netcall: See a demo of surveys within Patient Hub

In-patient management: surveys and detailed reminders

See a demo from Ikenna Emenyonu, Solution Specialists Manager and James Brett, Development Manager from Netcall. They take you through the new survey functionality that is coming to Patient Hub to support in-patient management.


Patients Know Best

Considering patient care records

Hear from Tom Gausden, Senior Business Manager from Patients Know Best. Learn more about the integration between Patient Hub and the Patients Know Best (PKB) personal health record and clinical portal platform, as well as the benefits this brings.


Continue the conversation with your NHS peers

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You may also like

NHS England have asked hospitals to contact patients to check if they still need their operations. Sending letters to all the patients, or calling them is costly and time-consuming. Our waiting list application allows Trusts to instantly contact patients via SMS and get real-time responses back.

To support the mass testing effort for COVID-19, we have created this app alongside a NHS customer. The app, built on Liberty Create, will manage the entire process from the LAMP or Lateral Flow test through to issuing results.

Patients Know Best or ‘PKB’ is a social enterprise and technology platform, designed to bring together patient data from health and social care providers and the patient’s own data, into one secure personal health record.