Open House with Altair

Recorded: Thursday 27th January 2022

Cher Lewney shows you how to deliver your transformation plans with inclusion by design

Open House is a series of thought leadership webinars with experts from the housing sector. Each session will be focused on a different CX transformation challenge and packed full of housing specific advice.


In January, we held our first open house with Altair Ltd‘s Principal Consultant, Cher Lewney. Altair provide high quality, creative solutions to the varied and rapidly changing challenges facing organisations operating in housing and regeneration today. Cher has focused on the design and delivery of digital transformation in the housing and wider public sector for the last ten years, managing complex replacements of full application stacks, incorporating omnichannel contact centre solutions, customer portals, CRM systems and mobile working solutions.

In this recording, you’ll hear three core principles to help you to deliver real change. You’ll learn how to avoid design inequality, common assumption traps and also how to be aware of the hidden cost impact of these pitfalls.

Cher will explain the value of matching tenant and customer advisor experience for an efficient friction free journey. We’ll cover how to:

  • Help customer advisors to see the end-to-end journey and support every customer
  • Use helpful hacks for delivering on inclusion by design
  • Identify and manage risk factors


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