What are the benefits of RPA?
Deliver great customer experience
Happy, motivated staff
RPA bolsters agent productivity, increases process automation, and helps operations deliver differentiated experiences and uncover new revenue streams.
Key features to look out for
Easy to use
Low-code capabilities to build automation scripts
Management/insight and deployment efficiency
The speed and accuracy of the robot doctor’s work rate cannot be replicated by a human. Thanks to this automation technology, members of staff have been able to work on other tasks which benefit their experience and bring greater benefits to patients.
The robot is operating entirely on its own, automating an on-screen process from beginning to end. These are commonly known as Unattended robots.
People and robots work together. Repetitive tasks are handed off to the robots. When the robots need human assistance they pass it back to the agent. This is starting to be widely used for contact-centre agents to delegate repetitive tasks such as customer address updates for handling by a real-time request to a robot. This frees up the agent to focus on other requirements the customer may have.
Common use cases for RPA
- Answer frequently asked questions, in an instant
- Customer and employee onboarding and offboarding
- Order processing
- User setup and configuration
- Scheduling and tracking
- Data migration, entry and updates
- Processing tasks – claims, loans, returns, complaints
The original booking process requires people to book the best available seats, rather than pick specific ones. In re-seating, some customers were re-booked to better seats, some to worse seats. Most customers have been pleased to know that their event is rescheduled and that we have efficiently and quickly dealt with the process for them.
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This Belgian hospital expanded their use of RPA to address a critical clinical need, to check patient criteria after staying in hospital and dispense the correct prescription medication.
We recently added AI-powered Robotic Process Automation (RPA) technology to our Liberty Platform capabilities. In this blog we’ll introduce you to Liberty RPA, the benefits that it has for organisations, its limitations and why we think this is great news for you, our customers.