Netcall regularly host Workshops demonstrating updates and software releases, Webinars on 'thought leadership' and User groups for specific software application updates. We also invest in industry body and external events.
18/11/2014 - London Local Government User Event – Round 2
Calling all London-based local government customers!
Following on from the success of our first London user event for local government customers, Netcall is pleased to announce a second event to be held at The London Borough of Southwark London Bridge Council Offices, 160 Tooley Street, SE1 2TZ on Tuesday 18th November 2014.
The event will be a highly interactive morning where attendees will share best practice about their customer journeys. Our Technical Specialists will be on hand to answer your questions throughout the event.
This is an excellent opportunity to address key topics affecting your Council now and in the future.
To register for the event please click on this link.
November, 2014 PSCSF #CHANNELSHIFTCAMP
Calling all Public Sector organisations!
Netcall is delighted to be attending the #channelshiftcamp South West event hosted by our valued partner Public Sector Customer Services Forum (PSCSF).
Delegates actively participate and develop useful outcomes to take away in the refreshing and innovative ‘unconference’ style sessions. The goals are clear, how to promote efficiency while offering customers choice. The challenges faced include, meaningfully adding social media, joining up the channels and effective reporting.
The event will be a combination of an exhibition with ‘unconference’ format presentation sessions, where a topic is debated and discussed with the audience in a highly interactive manner to find more innovative solutions to issues as ideas can be discussed.
Netcall will be discussing the following exciting topics at the ‘unconference’ sessions:
- Multi-Agency Safeguarding Hub (MASH)
- Social media in the contact centre
- Channel shift guidelines
- Customer effort – the impact of the customer journey
- Metrics that matter - how to balance first contact resolution (FCR) customer effort (CE) and customer lifetime value (CLV)
- Web chat best practice