Events

Netcall regularly host Workshops demonstrating updates and software releases, Webinars on 'thought leadership' and User groups for specific software application updates. We also invest in industry body and external events.

8/10/14 - Southern Housing Association Brunch

Location: Hilton London Euston

Time: Half-day event (9am registration, 1pm close)

Join Housing Association peers at this highly informative half day event where you will explore how our solutions have helped unify services whilst reducing costs across multiple channels for many Housing Associations, and how these solutions could benefit your organisation. 

Feedback from Delegates at our recent Midlands Housing Association event included…

“Automation is key for us so this session was very exciting”

“Really interesting morning session”

“Live demos were excellent”

“Highly informative and relevant sessions, very useful for us”

 As well as a live demonstration, the interactive agenda will cover the following topics;

  • Channel shift, increasing productivity with automation 
  • Debt management, delivering consistent cash flow 
  • Easy access of tenant records, rapidly view and access centralised information
  • Transform tenant engagement, a single, unified solution for all communication
  • Mobile working, supporting colleagues in the field

A member of our Professional Services team will be on hand to answer technical questions on solutions deployed across the housing association sector.

To join us at this free to attend, information packed morning please sign up here.

14/10/2014 – Northern Housing Association Brunch

Venue: DoubleTree Hilton Manchester Piccadilly

Time: Half-day event (9 am registration, 1 pm close) 

Join Housing Association peers at this highly informative half day event, where you will explore how our solutions have helped unify services whilst reducing costs across multiple channels for many Housing Associations, and how these solutions could benefit your organisation. 

Feedback from Delegates at our recent Midlands Housing Association event included…

“Automation is key for us so this session was very exciting”

“Really interesting morning session”

“Live demos were excellent”

“Highly informative and relevant sessions, very useful for us”

 As well as a live demonstration, the interactive agenda will cover the following topics;

  • Channel shift, increasing productivity with automation 
  • Debt management, delivering consistent cash flow 
  • Easy access of tenant records, rapidly view and access centralised information
  • Transform tenant engagement, a single, unified solution for all communication
  • Mobile working, supporting colleagues in the field

A member of our Professional Services team will be on hand to answer technical questions on solutions deployed across the housing association sector.

To join us at this free to attend, information packed morning please sign up here.

23/10/2014 - Webinar ‘Improving First Contact Resolution’

This interactive webinar will demonstrate how you can exceed your customer expectations by improving First Contact Resolution.

We will be sharing an exclusive release of new consumer research which highlights the business benefits of delivering effective multichannel customer engagement. You will also have the opportunity to share tips and ask questions.

Join us and Call Centre Helper on Thursday 23rd October, 2014 at 1pm UK Time. To register for the webinar please complete this short registration form.

Topics to be discussed include;

  • Latest research on First Contact Resolution (FCR)
  • How to measure FCR
  • Reducing repeat contacts
  • Call avoidance
  • Identifying reasons for repeat calls
  • Agent empowerment
  • Customer satisfaction surveys
  • Use of technology
  • Top tips from the audience

19/11/2014 - London Local Government User Event – Round 2

Calling all London-based local government customers! 

Following on from the success of our first London user event for local government customers, Netcall is pleased to announce a second event to be held at The London Borough of Southwark London Bridge Council Offices, 160 Tooley Street, SE1 2TZ on Tuesday 18th November 2014. 

The event will be a highly interactive morning where attendees will share best practice about their customer journeys. Our Technical Specialists will be on hand to answer your questions throughout the event.

This is an excellent opportunity to address key topics affecting your Council now and in the future.

To register for the event please click on this link.

 

September, October and November, 2014 PSCSF #CHANNELSHIFTCAMP 

Calling all Public Sector organisations! 

Netcall is delighted to be attending the #channelshiftcamp Midlands, Scotland and South West events hosted by our valued partner Public Sector Customer Services Forum (PSCSF). 

Delegates actively participate and develop useful outcomes to take away in the refreshing and innovative ‘unconference’ style sessions. The goals are clear, how to promote efficiency while offering customers choice. The challenges faced include, meaningfully adding social media, joining up the channels and effective reporting.

To register for the events and for more information visit #channelshiftcamp website.

The events will be a combination of an exhibition with ‘unconference’ format presentation sessions, where a topic is debated and discussed with the audience in a highly interactive manner to find more innovative solutions to issues as ideas can be discussed.

Netcall will be discussing the following exciting topics at the ‘unconference’ sessions:

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