Netcall regularly host Workshops demonstrating updates and software releases, Webinars on 'thought leadership' and User groups for specific software application updates. We also invest in industry body and external events.
23.10.2014 - Webinar ‘Improving First Contact Resolution’
This interactive webinar will demonstrate how you can exceed your customer expectations by improving First Contact Resolution.
We will be sharing an exclusive release of new consumer research which highlights the business benefits of delivering effective multichannel customer engagement. You will also have the opportunity to share tips and ask questions.
Topics to be discussed include;
- Latest research on First Contact Resolution (FCR)
- How to measure FCR
- Reducing repeat contacts
- Call avoidance
- Identifying reasons for repeat calls
- Agent empowerment
- Customer satisfaction surveys
- Use of technology
- Top tips from the audience