Intelligently automating GDPR compliance

Building a GDPR compliance management system in low-code

The challenge

UK Power Networks own, construct and maintain the electricity infrastructure across London, the Southeast and East of England. The General Data Protection Regulation (GDPR) is key to protecting individuals’ fundamental rights and freedoms, particularly the right to protect personal data and ensuring it’s treated properly and fairly.

With all the privacy controls already in place to ensure adherence to the regulations, but with very manual processes – managed across emails, forms and excel spreadsheets and other disparate systems, the Data Protection Officer (DPO) wanted to reduce complexity, enforce a consistent process and reduce the compliance impact on workloads across the business. As regulatory regimes become tighter and volume and breadth of regulation increases, doing more for less is critical.

Streamlined, fast and failsafe

UK Power Networks wanted the processing to be more transparent, keeping everything in one place with the assurance that nothing was ever missed. It also needed to be easier for the Data Protection team, as well as other staff who champion data protection in their departments, to keep on top of compliance alongside their day-to-day tasks and responsibilities.

Liberty Create, our low-code platform, had been used on multiple projects and systems within UK Power Networks and members of the Data Protection Team had experience of using it to develop applications. It was the natural selection to build a Compliance Management application.

“The new digital processes ensure adherence and compliance, rather than the team spending a high proportion of their time chasing activities to meet the necessary compliance steps. It provides us with the framework to minimise the potential for any breaches or fines, as well as reducing admin time for colleagues across the business. We’ve moved from labour intensive and manual processes to a system that’s automated, organised, easy to track and audit, highly visible and ‘all under one roof’.”

Lee Warwick

Data Privacy Advisor, UK Power Networks

The solution

“The GDPR Management System simply does the job it’s supposed to do – reliably, securely, quickly and efficiently. There’s transparency and visibility on all cases, enabling management to be more involved in decision making. It allows for collaboration on issues within the same tool, without sharing documents back and forth. It’s streamlined, reducing business risk and providing clear evidence of our compliance with all GDPR requirements.”

Nick Zentner

Data Protection Officer & General Counsel, UK Power Networks

The result

  • Efficiency: Automated processes reduce errors, admin time and speed up data processing
  • Unified information: All data is in one system for easy access for all
  • Audit trail: Full compliance evidence is provided
  • Collaboration: Data Champions engage more with processes, suggesting improvements due to seeing the speed of improvements
  • Automated logs: Register of processing activity is automatically generated, replacing a manual spreadsheet.
Total confidence

Liberty Create has enabled UK Power Networks to support their ideal process, rather than having to adapt their processes to fit an off-the-shelf compliance system. UK Power Networks has total confidence that they have a platform that can flex and mould around their current and future needs.

Tackling project after project – Hear it for yourself

UK Power Networks can equip people in the business, those who really understand the process, with the tools that they need to automate existing processes. They are using Liberty Create to develop many new digital journeys which deliver award-winning customer experience – watch the video to find out more.

* DNO – Distribution Network Operator

Find out how UK Power Networks has used Liberty Create to connect the customer journey, to drive new digital services for customers and to deliver lean methodology efficiencies.

Impact

Overcomes

manual processes

Failsafe

assurance of compliance with GDPR

Multiple users

can work at the same time in the system

Building applications. Fast.

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