The challenge
UK Power Networks own, construct and maintain the electricity infrastructure across London, the Southeast and East of England. The General Data Protection Regulation (GDPR) is key to protecting individuals’ fundamental rights and freedoms, particularly the right to protect personal data and ensuring it’s treated properly and fairly.
With all the privacy controls already in place to ensure adherence to the regulations, but with very manual processes – managed across emails, forms and excel spreadsheets and other disparate systems, the Data Protection Officer (DPO) wanted to reduce complexity, enforce a consistent process and reduce the compliance impact on workloads across the business. As regulatory regimes become tighter and volume and breadth of regulation increases, doing more for less is critical.
Streamlined, fast and failsafe
UK Power Networks wanted the processing to be more transparent, keeping everything in one place with the assurance that nothing was ever missed. It also needed to be easier for the Data Protection team, as well as other staff who champion data protection in their departments, to keep on top of compliance alongside their day-to-day tasks and responsibilities.
Liberty Create, our low-code platform, had been used on multiple projects and systems within UK Power Networks and members of the Data Protection Team had experience of using it to develop applications. It was the natural selection to build a Compliance Management application.
“The new digital processes ensure adherence and compliance, rather than the team spending a high proportion of their time chasing activities to meet the necessary compliance steps. It provides us with the framework to minimise the potential for any breaches or fines, as well as reducing admin time for colleagues across the business. We’ve moved from labour intensive and manual processes to a system that’s automated, organised, easy to track and audit, highly visible and ‘all under one roof’.”
Lee Warwick
Data Privacy Advisor, UK Power Networks