How to deliver great digital transformation using a true low-code platform

In-person | Thursday 23rd May 2024, 10:00am – 2:00pm

Annual Leave

Thursday 23rd May 2024

10:00am – 2:00pm

Sevenoaks District Council, Council Offices, Argyle Road, Sevenoaks, TN13 1HG

Accelerate your digital journey, achieve real cost savings and deliver a great citizen experience.

Please join us at our exclusive event, featuring speakers from Sevenoaks District Council & Croydon Council.

What you can expect

Hear how Sevenoaks and Croydon have used Netcall’s Liberty Create low-code to fast track their transformation and spend time networking with peers from councils in South East England.

Agenda

09:30am

Registration Opens

10:00am

Host Sevenoaks Welcome and Introduction

10:15am

The Starting Point of Our Digital Transformation Journey – Amy Wilton

Learn how Sevenoaks transformed digitally as they showcase their solutions to various challenges of modernising customer service and improving efficiencies using Citizen Hub. From building a dynamic team to adopting agile methods, learn the practical steps they have taken and what’s next in their path to digital transformation.

11:00am

Ignite Your Digital Transformation Journey with Liberty Spark – Chris Green

Uncover the future of process optimisation and improvement capability with Liberty Spark. This insightful session will explain the rationale behind the acquisition, integration plans, a live demo, and a Q&A.

11:45am

Refreshment Break

12:00pm

Implementing a low-code platform to support effective processes – Kevin Rowe and Phanindra Kandula

Croydon Council’s Digital Platform Team share their low-code journey, replacing their legacy CRM and My Account with Netcall’s Citizen Hub.  They’ll demonstrate their game-changing licensing app which improves processes for local businesses and the council’s Licensing service.

12:45pm

Questions and answers forum

13:00pm

Lunch & Networking

14:00pm

Finish

Sign up now by filling in the form on the right.
Registration deadline: Friday 17th May 2024.

Speakers

Amy Wilton

Head of Information and Customer Solutions

Sevenoaks District Council

Chris Green

Commercial Director- Liberty Spark

Phanindra Kandula

Croydon Borough Council

Kevin Rowe

Digital Platform Development Manager

Croydon Borough Council

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Thank you for your registration. We've saved you a seat for the event on 23 May 2024! If you have any questions please contact Andrew Walker on Andrew.Walker@netcall.com

Transform performance in local government

Connect or replace your legacy tech and rationalise your applications to boost compatibility, maintenance and performance.

Useful information

Sevenoaks District Council | Driving digital service efficiency

Working hard to deliver quality customer citizen services, Sevenoaks needed a solution to better support their proactive omnichannel customer service strategy. With a focus on managing rising inbound volumes, their goal was to promote more self-service to improve the customer experience and ease pressure on existing resources.