Netcall for Housing Associations

Helping transform the tenant journey

Supporting your vital role in building communities for over 20 years. Helping our customers to manage over 750,000 properties to deliver a streamlined tenant and team experience.


Digital Transformation Specialist


The social housing sector is evolving. With the need to continuously deliver greater value to tenants, more and more providers are looking at alternatives to housing management solutions that no longer fit the bill.

Netcall’s Liberty Platform allows housing associations to build their own CRM, unique to them. You build applications that integrate with your existing systems, so the overall tenant experience improves and you see efficiency and cost savings. Start your transformation journey today.


Helping you every step of the tenant journey


We can help you transform your services across the whole tenant journey…

tenant journey 1 applying for a home
Applying for a home
Application forms, process and comms, which can be accessed via the Tenant Portal.
Tenant Journey 2 becoming a tenant
Becoming a tenant
Allocations, viewings, offers, documents and Settling in, comms on any channel or through Tenant Portal.
Tenant Journey 3 the life of tenancy
The life of tenancy
Complaints, repairs, ASB, support, payments, surveys, servicing and Gas Compliance. Communication on any channel. Tenant Portal for self service.
Tenant Journey 4 off boarding
Off boarding
End of tenancy management.
Tenant Journey 5 remediation and repair
Remediation and repair
Estate Management, void inspections and works and former tenancy arrears.

Take a look at the different areas we can help with



In safe hands…


We are a digital transformation specialist in social housing with over forty years’ combined experience. We help improve customer experience, engagement and satisfaction, whilst delivering cost and time efficiencies.

cairn housing logo

Cairn Housing Group share their transformation journey

Adur & Worthing Council Logo salmon background

Adur & Worthing Councils share their digital transformation journey

Tips to deliver successful projects in housing

Clyde Valley Housing set to use low-code for digital transformation


Take a look at some examples…


Repairs

Using the Liberty Create platform, Adur & Worthing built a social housing repairs service which includes self serve appointment booking, operative scheduling and field work.