Netcall for Housing Associations

Helping transform the tenant journey

Supporting your vital role in building communities for over 20 years. Helping our customers to manage over 750,000 properties to deliver a streamlined tenant and team experience.

Digital Transformation Specialist

The social housing sector is evolving. With the need to continuously deliver greater value to tenants, more and more providers are looking at alternatives to housing management solutions that no longer fit the bill.

Netcall’s Liberty Platform allows housing associations to build their own CRM, unique to them. You build applications that integrate with your existing systems, so the overall tenant experience improves and you see efficiency and cost savings. Start your transformation journey today.

Helping you every step of the tenant journey

We can help you transform your services across the whole tenant journey…

Applying for a home

Application forms, process and comms, which can be accessed via the Tenant Portal.

Becoming a tenant

Allocations, viewings, offers, documents and Settling in, comms on any channel or through Tenant Portal.

The life of tenancy

Complaints, repairs, ASB, support, payments, surveys, servicing and Gas Compliance. Communication on any channel. Tenant Portal for self service.

Off boarding

End of tenancy management.

Remediation and repair

Estate Management, void inspections and works and former tenancy arrears.

Take a look at the different areas we can help with

End-to-end tenant management

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Tailored tenant management

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Intelligent automation

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Integrate existing systems

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Self-service portal

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AI-assisted conversational messaging

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In safe hands…

We are a digital transformation specialist in social housing with over forty years’ combined experience. We help improve customer experience, engagement and satisfaction, whilst delivering cost and time efficiencies.

Cairn Housing Group share their transformation journey

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Adur & Worthing Councils share their digital transformation journey

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Tips to deliver successful projects in housing

Clyde Valley Housing set to use low-code for digital transformation

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Take a look at some examples…

Payment support

Take a look at our payment support app which can help tenants manage their debt and reduce your arrears.

Repairs

Using the Liberty Create platform, Adur & Worthing built a social housing repairs service which includes self serve appointment booking, operative scheduling and field work.