Newsroom 18 February 2020

Adur & Worthing Shortlisted as LGC Council of the Year

Adur & Worthing Council

We are thrilled to announce that one of our local government customers, Adur & Worthing Councils, has been shortlisted as finalists in the LGC Council of the Year 2020.

Adur & Worthing Councils is shortlisted in the prestigious Council of the year category, along with five other councils. This prestigious award is presented to a council that is able to demonstrate a level of excellence and innovation that takes its work well beyond basic service provision. See more on the LGC Awards here.

Adur & Worthing Councils’ approach to service redesign and digital continues to change foundations of the local authority, enabling them to continually adapt and change. They have built a successful in-house digital capability which is helping services to transform. Their service design practice includes Netcall’s low-code platform, Liberty Create, and has an emphasis on open standards and data.

Ground-breaking digital transformation in the public sector

This award shortlisting recognises their ground-breaking work, which has delivered successful innovation and savings across many services and has allowed them to address key challenges felt across the sector. These include economic growth, housing, the ageing society, health inequalities and children’s services (see how – watch the Adur & Worthing videos). The council have been particularly successful at implementing these significant improvements to public services against a backdrop of budget cuts and efficiency savings.


Paul Brewer, Chief Digital Officer at Adur & Worthing Councils, has masterminded a very special transformation on the south coast. Adur and Worthing Councils consolidated operations in 2013, from three to two office locations, to provide more cost-effective services for citizens. This was the perfect opportunity to roll out their digital strategy. With a smorgasbord of 500 legacy systems and a generous helping of manual workarounds and processes – the timing couldn’t have been better.

Paul assembled a cross-functional team to systematically design digital services and build them using Create. His digital squad, formed of citizen developers and traditional IT staff, are providing low-code enabled Innovation-as-a-Service as the council’s requirements continue to evolve.

The shortlisting also acknowledges the council’s contribution to digital transformation in the wider local government and public sector. The political and managerial leadership at Adur & Worthing Councils are active in contributing to partnership working and community engagement.

Paul Brewer, Chief Digital Officer at Adur & Worthing Councils, has been instrumental in setting up a ‘Local Gov CDO Group’, collaborating with contemporaries from other councils to learn together and truly harness the potential of digital. On the award win, Paul said “We are very proud as a “minnow” authority, to get shortlisted!”

At Netcall, we are delighted that Adur & Worthing Councils has been recognised within these awards to credit the scale and sustainability of their digital achievements, which we have watched with admiration. We will be watching and hoping for further success to the Paul and the Digital Team at Adur & Worthing Councils as the awards are announced.


The LGC Awards will be presented on 28th October at a prestigious event at Grosvenor House, London. It will be attended by over 1,200 local authority professionals, celebrating their achievements and sharing their success stories. It promises to be a fantastic opportunity to showcase the wonderful digital transformation work that has been done in the public sector.

Read the full Adur & Worthing Councils case study.

See more about the LGC Awards.

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