Newsroom 22 December 2020

Netcall applauds Track & Trace innovation and awards Cumbria County Council with 2020 App of the Year

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App of the year

It has been a year of epic transformation for business, all of which have been forced to innovate in order to tackle the plethora of challenges caused by the pandemic. Netcall has celebrated that innovation, and the achievements of its customers, recently announcing Cumbria County Council (CCC) as the winner of its Liberty Create 2020 App of the Year Award. This award recognises the organisation’s role in launching the UK’s first Track & Trace app in the national fight against COVID-19.

With the app built using Netcall’s low-code solution, Liberty Create, in just ten days, this latest recognition of CCC’s achievement follows praise from the Director of Public Health, and in the mainstream media, courtesy of the BBC’s Andrew Marr Show. The winning app has helped to reduce the impact of COVID-19 on the local community. More than 4,500 cases of the virus were recorded, enabling the team to notify 97% of people who had come into contact with that individual. This was almost 35% higher than the national average of 62%.

Customer experience, digital transformation and innovation were all taken into account during the judging process, and each of those factors also formed individual awards categories over the course of the evening.

The Customer Experience Award was won by the National House Building Council (NHBC), which was also praised for its contributions to mitigating lockdown conditions. The Technology Assisted Inspections App, created by NHBC, enabled remote inspections using photographs whilst abiding by social distancing and remote working regulations. NHBC’s solution narrowly beat Croydon Council’s Business Rates Relief app, and has been so popular with customers that it will continue to be used post-pandemic.

The Digital Transformation Award went to Hampshire Trust Bank, which used the latest capabilities of Liberty Create 2020.1 to put control back into the hands of brokers. Also including theme packs, powerful enterprise integrations and OpenID Connect (OIDC) security, the app was praised for its strong design and branding, as well as user experience. Adur & Worthing Council’s self-service app for waste collections was named runner-up.

Finally, the Innovation Award was won by Bonfire Creative Intelligence, which identified a need to empower the management, organisation, delivery and tracking of the volunteer sector. Bonfire’s PieceofKind system matches volunteers with those in need and was also built using Create in just 12 days to attain the funding it needed to succeed. Runner-up in this category was Cumbria County Council, which was also recognised for its expanded offering to help the distribution of PPE across the region.

Richard Billington, Chief Technology Officer at Netcall, commented: “The differences these applications have made to organisations, customers, communities and beyond were genuinely astonishing to all of us on the panel. We salute the ingenuity and dedication of the build teams that have been recognised, both as finalists and winners, and we look forward to seeing what can be achieved next year!”


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