Liberty Converse

Feature Sheet – Agent Evaluation

Easy to tailor performance evaluations make quality reviews fast, transparent and supportive.


All inclusive contact centre tech.


Liberty Converse brings you all the functionality that you need, not only for all contact handling, but also to track and manage your agent performance effectively.

Engaged agents give an improved customer experience – take a look at the Converse features which enable you to evaluate your agents’ performance.

Read the full Agent Evaluation Feature sheet.


Take a quick look at the agent evaluation functionality in this demo:


 
Agent Evaluation feature sheet

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Key features


  • Uses Liberty’s own call recording and multimedia interaction data
  • Full native support for voice, email, chat and social
  • Single Liberty User Interface for administration, evaluation, scoring and review
  • User configurable form designer
  • Comprehensive review by agent, media and customer journey
  • Liberty agent scorecard dashboards and reports