Citizen Hub: The Citizen Portal for Digital Autonomy

Why Citizen Hub is the leading citizen portal software for local government

Citizen Hub is more than a platform; it’s a modern case management system and collaborative ecosystem built specifically for local government. As a full-stack, low-code citizen portal platform, it gives your team the power to automate complex case management and deploy purpose-built applications, while sharing innovation with a nationwide community of council peers.

Powered by Liberty Create, Citizen Hub allows you to redesign services at pace, reduce operational costs and take permanent control of your digital roadmap.

Utilise out-of-the-box apps and integrations

Every council runs a different mix of systems – CRM, case management, payments, back-office platforms built up over years, sometimes decades. Ripping them out isn’t realistic, but being tied to them shouldn’t stop you moving forward either. Our citizen portal platform is built to work with what you’ve already got.

Choose from 70+ pre-built, purpose-built applications and integrations for local government needs, ready to deploy from day one – built by Netcall or shared by other councils in our growing AppShare community, so you’re never starting from scratch.

Or use our low-code tools to connect to any other system yourself – legacy or modern, on-premise or cloud. No waiting on developer availability, no lengthy vendor projects and no lock-in to a single supplier’s roadmap. Your IT team still governs security, compliance and risk – your business teams just move faster.

Want to know if Citizen Hub integrates with the systems you use? Ask us – we’ll talk you through your options.

Liberate your staff and citizens and streamline processes

Deliver digital services – faster Low-code can speed up the development process dramatically. Move at your speed, timelines and budgets. Stay in control while your teams build Give business teams the freedom to build and adapt apps, while IT retains governance over security, compliance and risk. Empower staff and citizens alike Give staff the tools to work faster and citizens the self-service options they expect – all from one citizen portal solution. Unify data and break down silos Bring data together from multiple systems so your teams always have the right information, in the right place, at the right time.

Unleash the power of low-code

Get everything you need to build, deploy and improve applications without writing code – so new services go live in days, not months.

Create solutions that meet your goals

Let your council teams deploy and adapt applications with confidence, while IT and other experts retain governance over security, operational, regulatory, reputational and financial risk.

One platform for everyone

Give frontline staff simpler, faster ways to work, and give citizens the self-service options they expect – updates, requests and payments handled without needing to call or wait on a handoff between departments. One connected citizen portal platform, so nobody has to repeat themselves.

One source of truth

A complete citizen portal solution for councils to unify data from across your systems. Streamline workflows, enable digital services and create connected, self-serve citizen and employee experiences. Always have the correct data in the right places at the right time.

See how our citizen portal software has provided automation for local governments

Here’s a flavour of the processes available to add to your Hub, with new ones added all the time.