Collections – The retail banking perspective
With Chantal Constable from CGI
There’s always been a need to help people in difficulties with their payments such as utility bills and credit card payments. However, the recent COVID situation has exacerbated the problem. Now we’re seeing a huge growth on the number of people being caught in the payments trap, many of whom may never have experienced problems before.
Chantal Constable looks after the collections capability and consulting at CGI. She recently joined us for a fireside chat to give the perspective from retail banking. She discusses the changes, their customers have seen in collections in recoveries within the last 5 years.
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