Our Customers: Improving Experiences, Every Day

Transforming customer self-service by removing barriers to revenue services online services, improving satisfaction and automating more, freeing up team resource to focus on revenue collection and reviews.

How Liberty Spark transformed NHS Trust patient care pathways, identifying opportunities to reduce manual work by 50% and establishing the foundation for future digital transformation in just 4 months

Working with Netcall, Transport for London successfully deployed Liberty RPA, our robotic process automation solution, to automate the entire data migration process, completing what would have been over 2,000 hours of Data Migration work whilst maintaining perfect data accuracy and preserving critical reference numbers into a new system

Process Mapping Driving Growth: Wellcombe Group transformed scattered documentation into dynamic, interactive process maps using Liberty Spark. This shift improved efficiency, empowered teams, streamlined audits, enabled automation, and fostered continuous improvement—turning process management into a strategic driver of business growth.

Croydon Council replaced costly legacy systems with low-code innovation, saving £1.5m annually and accelerating service delivery. With 30+ digital apps and higher citizen engagement, they’ve built a scalable model for councils seeking independence, efficiency, and better public outcomes.

Transport for London worked with Netcall to develop a new Product Information Register (PIR) solution using Liberty Create.

From 20+ systems to one platform. A process transformation blue print from IRIS – where they documented 550+ processes and fixed 87% of broken customer touchpoints.

Rising expectations and shrinking budgets pushed Newcastle City Council to consolidate 100+ fragmented systems. With Liberty Create and Citizen Hub, they cut costs, saved time, and transformed citizen services—achieving £1m savings and 97.5% faster processing.

Tewkesbury Borough Council delivers an AI-enhanced Citizen Experience by streamlining services with intelligent routing, automation, and integrated systems—boosting efficiency, reducing call wait times, and freeing staff for higher-value work, all while maintaining a personal, human connection.