CX Automations – Liberty Converse Feature Sheet
Engage and assist your customers when and where they want
The best way to assist your customers
Customer interactions are becoming more complex. They are made by audiences of digital natives and
online novices alike. One thing remains constant: everyone expects to be able to access your services and products where, when and how they want.
Supporting that demand requires an agile blend of intelligent automation and expert access across all of your digital and non-digital channels. You must provide confidence that they will always receive timely, effective assistance. Getting it right ensures positive customer experiences in every engagement.
Liberty Converse is an omnichannel contact centre management solution that provides a wide selection of customisable intelligent CX automations across digital and non-digital channels. Using our automations, you can design sophisticated, custom IVRs for voice channels and deploy routine / custom chatbots across digital channels. You can build fully customised self-service across all Liberty channels.
Read the full Liberty Converse CX Automations Feature Sheet.
Key features
- Custom IVR Dialogue Builder
- Agent Omnichannel queuing and routing QueueBuster
- Liberty Create interface
- RPA robots
- Omnichannel payments
- ContactPortal
- Liberty Bot Studio
- Attendant routing
- In conversation apps
- Custom event bot triggers
- Custom intelligent self-service chatbots
Other Liberty Converse feature sheets
CX Management Information Systems
Omnichannel Conversations
Quality Management
Reporting
Shifts and Rotas
Softphones
Workforce Management – Forecasting
Workforce Management – Screen Recording
Workforce Optimisation
Agent Evaluation
Business Systems Integrations
Business Systems Integrations – Microsoft Dynamics
Customer Satisfaction
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