CX Management Information Systems – Liberty Converse Feature Sheet
Stay informed on what matters
Decision making is harder than ever
Modern customer journeys and the systems that support them are complex and interconnected. Managers are increasingly asked to improve operational performance and reduce costs. Plus, you need to recreate an environment that engages and enables employees to perform at their best, at all times.
Changes can have unexpected effects unless you have the full picture. More than ever, we must be data driven in reporting and decision making.
Liberty Converse provides a rich collection of customisable management information tools designed to ensure that you have transparency into the intimate workings of your operations.
Read the full Liberty Converse CX Management Information Systems Feature Sheet.
Key features
- Real-time reporting
- Custom dashboards
- Data exports
- Omnichannel reporting, when using Converse with Connect
Other Liberty Converse feature sheets
Omnichannel Conversations
Quality Management
Reporting
Shifts and Rotas
Softphones
Workforce Management – Forecasting
Workforce Management – Screen Recording
Workforce Optimisation
Agent Evaluation
Business Systems Integrations
Business Systems Integrations – Microsoft Dynamics
Customer Satisfaction
CX Automations
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