Decision making is harder than ever
Modern customer journeys and the systems that support them are complex and interconnected. Managers are increasingly asked to improve operational performance and reduce costs. Plus, you need to recreate an environment that engages and enables employees to perform at their best, at all times.
Changes can have unexpected effects unless you have the full picture. More than ever, we must be data driven in reporting and decision making.
Liberty Converse provides a rich collection of customisable management information tools designed to ensure that you have transparency into the intimate workings of your operations.
- Real-time reporting
- Custom dashboards
- Data exports
- Omnichannel reporting, when using Converse with Connect
Other Liberty Converse feature sheets
You might also like
Many people with limited digital experience are now reliant on digital for everything. They’ve gone from novices to veterans overnight. Here’s what features we’ve added to Converse and Connect to address the next normal.
The complete contact centre solution. Track and manage agent performance, connect communication channels and create seamless customer journeys. Take a deeper dive into the features and benefits that make Converse the right solution for the modern contact centre.
Cairn Housing transforms the tenant journey from the beginning to the end of every interaction. Read their transformation story.