Webinar | Water industry

Addressing the digital-first challenges for the water industry

Recorded: 7th July 2020

What action do water suppliers need to take to address regulator demands and customer experience measures?

The water market is changing. There’s never been a greater focus on innovation and delivering the best customer experience.

With paper-based and in-person interactions suffering as a result of the COVID-19 crisis, a digital-first approach to change is the way forward. So how do you accelerate your digital journey?

In this panel discussion, Product Marketing Manager, Yad Jaura, discussed the challenges faced by the water industry. Yad was joined by two special guests Industry expert and EY Partner Dan Gill, and Chief Innovation Officer at Netcall, Richard Farrell.

Dan and Richard shared their insights into how the water industry must innovate to get ahead of the curve. They also provide practical steps on how to jump-start your journey tackling the digital-first challenges for the water industry.


About the speakers

Dan Gill

Partner, EY

Dan started his career as an engineer and is now a partner in EY, focused on the power and utilities sector. He helps clients that look after pipes and wires deal with the huge change brought about by regulatory scrutiny, new ownership, increased customer expectations and incredible advancements in technology.

Dan is called upon to help utilities identify, shape and deliver the transformations needed to remain safe, competitive, efficient, and relevant, while also remaining focused on customer outcomes.

Richard Farrell

Chief Innovation Officer, Netcall

Richard investigates and advises on changing environments, technologies and trends, working closely with tech and business analysts to inform his knowledge, which he’ll share as part of this webinar.

Over the past 20 years at Netcall, he has researched, innovated and delivered solutions that meet the needs and challenges that our clients face. He has a rich and in-depth understanding of customer contact management.

Yad Jaura

Product Marketing Manager, Netcall

Tech marketing specialist Yad Jaura, is responsible for the growth of our low-code solution, Liberty Create. He’ll guide the discussion in this webinar, drawing on Dan and Richard’s expertise of the digital-first challenges for the water industry, making recommendations on how water suppliers can thrive in the coming months.