How Netcall is Digitising Tenant Engagement

Recorded: Wednesday 22nd June 2022

See a live demo of our technology and learn how we are helping housing associations

Digitising tenant engagement should be a priority for every housing association. With the increased cost of living and financial uncertainty ahead, tenants have never been more dependent on housing associations. In fact, the waiting list for social housing is set to almost double to two million next year, putting the housing sector under increasing pressure. You can keep up with inbound resident requests, but also engage and support tenants through these challenging times.

Our solutions are digitising tenant engagement and easing pressure on staff. With our Liberty Platform, you can offer residents instant access to vital services, including rent statements, repair services and complaints. You can respond to the needs of tenants rapidly, whilst freeing up valuable time to provide improved resident care.

Watch our webinar OnDemand and see these solutions in action. During this session we discussed:

  • Liberty Converse omnichannel contact centre
  • A flexible tailored tenant and enterprise portal built on our low-code platform, Liberty Create
  • Simplifying integration into backend systems using Liberty RPA (Robotic Process Automation)
  • A look into the future with Liberty AI (Artificial Intelligence)

Plus, we talked through real examples of how other housing associations are using this technology.


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