Product Sheet 18 September 2019

Liberty Converse, an omnichannel contact centre solution.

Liberty Converse is the complete contact centre solution. Track and manage agent performance, connect communication channels and create seamless customer journeys. Take a deeper dive into the features and benefits that make Converse the right solution for the modern contact centre.

Seamless service and a personalised experience is what your customers expect. Regardless of channel, smooth flowing interactions across platforms. Converse delivers that reality. Link every contact across an interaction and you’ll improve service – simple.

With the Liberty Converse Contact Centre solution everyone is a winner – your agents, your management team and most importantly your customers.

You can read or download the product sheet here.

Product Sheet - Liberty Converse
Omnichannel-vs-Multichannel
  • Enhance customer experience
  • Perfect for agent homeworking any number, any device
  • Real-time insight
  • Improve agent performance
  • Flexible, empowered workforce
  • Informed & engaged customers
  • Seamless integration