Shifts & rotas and adherence within your contact centre – show and tell
Recorded: Friday 22nd May 2020
Easily manage your agents’ shifts and rotas, plus ensure adherence
Watch our webinar where we will be taking you through 2 of our applications to help you manage contact centre rotas.
Shifts & Rotas – Free yourself from spreadsheets by using our easy to use schedule planner to define when your agents will be working, their rotas, shift patterns and absences. Know how many people are due to be working over the next few hours across every skill, so you can ensure you have enough staff.
Adherence – are your agents actually adhering to the shifts they’ve been given? Find out using our real-time dashboard widgets and historic reporting. Shifts, rotas and adherence require a separate licence.
Plus a look at some of the other innovations in the new Liberty Converse v5.2
Improve customer satisfaction with shift planning and sensible rotas.
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