Build customer portals with low-code

Customer portals have become the cornerstone of great customer service. They meet customer demand for self-service while easing the burden on your contact centre.

But creating and implementing customer portals can be a challenge. Your customers expect an intuitive, personalised and adaptive user interface and the system itself needs to meet stringent security and compliance standards.

Out-of-the-box software often fails to meet these standards as it’s inflexible and restrictive. At the same time, hiring developers to build your own can be time-consuming and expensive, especially as you’ll need to upgrade and improve it on an ongoing basis.

Low-code is a simpler, more cost-effective alternative.

A single point of information

Integrate and control the systems that support your portal – Microsoft Flow, Microsoft SharePoint, Microsoft Teams, Salesforce etc. by building an application that ties everything together.

Next, design and brand your customer portal.

Customers can sign in using existing accounts like Microsoft Live, Google and LinkedIn. Everything users submit online updates automatically in the back-end system so agents can access the same up-to-date information in the cloud at any time.

Change and update the process whenever you need to and without calling in external support.

The benefits