Webinar: Valleys 2 Coast Housing Association

Uprate your Tenant Complaints Process

Register below for our event on Wednesday 12th October at 11.00am

Accelerate your customer service transformation. Learn how to reduce process time by 70%. Increase case visibility, boost staff morale and help your tenants experience real service improvements.

In this webinar, with Valleys 2 Coast (V2C), we’ll discuss how a small team worked collaboratively to use shared Apps — achieving digital transformation of their Housing Association (HA) complaints process. Hear how they delivered this process update in only two weeks, by working with Netcall and another HA.

Join this session on Thursday 12th October at 11.00 am to explore how this agile approach achieved goals that included:

  • Less data duplication — creating a new case management system to integrate with key business systems, giving a joined up view of customers and properties.
  • Streamlined processes — mapping a re-designed workflow to reduce manual processes across multiple systems or applications.
  • Case management for all departments — ensuring all details in one place — giving everyone at the HA real-time visibility of the process.
  • Ease of use — empowering teams to quickly onboard and improve productivity across V2C.

Join us to discover how you too can achieve compliancy quickly and effectively to benefit everyone.

Please complete the form on this page to pre-book your place.

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