Netcall for Local Government
Better for citizens, better for you
One in four councils use our low-code or contact centre solutions to make life easier for their citizens and staff. Now it’s your turn.
Solutions for Local Government
Stay on top of changing customer demands
It’s never been easy to meet customer needs. They’re constantly changing along with national circumstances. Processes are locked down and teams have to create manual workarounds. Low-code technology helps digital teams to make useful updates quickly and easily and cross-skill and share activities. Agile development methods add capacity to teams. And everyone has a better focus on the outcomes.
Learn more about low-code
Let customers choose how and when they contact you
Citizens want choice. They don’t want to be forced down one particular channel. So whether they prefer phone, email, online, chatbots, WhatsApp or Facebook, they should all have the same experience. With our solutions, they can even jump around from one channel to another and seamlessly pick up the same conversation. And your agents see all their interactions in one consistent view.
Learn more about our contact centre solutions
Local governments rely on a lot of processes. Issuing blue badges, processing council tax, tackling bulky waste collection. All of these services depend on smooth, seamless, interconnected workflows.
But here’s the problem. Most councils are built on siloed or manual processes. That means data gets lost or trapped… While service delivery slows to a crawl. That’s annoying – for you and your citizens. Our Citizen Hub framework is here to help.
Seeing is believing, build with your departmental teams
Innovating processes is exciting. Yet, when you are running back and forth trying to remember all the small necessary details, it can feel like an uphill task. There’s a better way. Low-code, is so fast you build the process there and then with your users. They see the new process as its unfolding and can quickly remind you of any specifics.
See how Cumbria County Council built 16 systems in just 12 months
Move the digital uptake needle by 85%
When the transformation pressure’s on, it’s easy to overlook involving customers. Time is everything and results matter. Case studies show that when our customers involve their residents it has incredible results. A logical user-friendly GDS compliant interface boosts digital uptake. Best of all, the real-time process map shows bottlenecks as they happen. Your team can see where any issues arise and resolve them immediately, at no cost.
Take a look at the results at Adur and Worthing