Newsroom 05 March 2020

Councils leading digital transformation at iESE Awards!


Councils celebrate at public sector transformation awards

The Royal Borough of Kensington and Chelsea, Cumbria County Council and Adur & Worthing Councils are celebrating after the prestigious iESE Public Sector Transformation Awards 2020 where they were crowned as winners.

This year iESE is celebrating 11 years of the Public Sector Transformation Awards, which acknowledges public sector innovation and transformation.

Cumbria – Leading digital transformation

Cumbria County Council was awarded the Bronze Winner for the Best Use of Digital and Technology Award. Finalists in this category had to demonstrate innovative use of digital tools and technology, from remodelling existing services, to creating totally new services which lead to improved outcomes and build dynamic local public services.

Cumbria recognised that their customers wanted to change the way they transacted with them and previously most teams had been using standalone paper-based business processes.

Moving from these inefficient and outdated processes to streamlined, more innovative ways of working, offered a much better experience for the customer as well as a big savings opportunity.

They achieved a huge total of 16 projects rolled out over 12 months with a team of just 4 using Liberty Create. The team proved that it is 5 to 10 times faster to deliver digital projects in low-code. In one project, there was a 90% saving on process time. Read the full Cumbria County Council story here.

RBKC – Leading digital transformation

Royal Borough of Kensington and Chelsea (RBKC) was awarded the Bronze Winner for the Green Public Service Award. This award recognises, rewards and promotes environmental best practice across the public sector in the UK. Finalists were asked to show how they have helped the environment and improved sustainability not only in their organisation but in the surrounding community.

The RBKC Waste and Street Enforcement team knew that paper-based systems were holding them back, however, making a change was low on IT’s to-do list.

They wanted a digital future. A paper-free, end-to-end solution that would increase productivity. They also wanted to be independent, proactive and in control of their transformation.

Their project transformed a service from paper-based to fully digital. This saved 60 minutes a day for 18 officers as well as 50,000 sheets of paper or six trees a year. The photo integration they introduced before and after any situation also reduces any disputes over work. Read the full RBKC case study here.


Both councils have successfully demonstrated that they are leading the digital transformation arena. All of the team at Netcall would like to congratulate them on their much deserved recognition in these prestigious awards, we are inspired to see their achievements and proud that Liberty Create has been such an instrumental part of their journey.

We would also like to give a shout out to Adur & Worthing Councils, another valued customer, who picked up the Bronze Winner title in the Communications Award category. The Council has demonstrated excellence in their public services communications campaigns.

Every year, the public sector’s transformation partner, iESE, receives hundreds of nominations from local authorities across the UK to achieve Gold, Silver or Bronze in each category of the Awards. The glamorous awards evening was held on 4th March 2020 at Church House, Westminster.

Each year, the awards ceremony is sponsored so that no public money is spent on the event. Each winner is provided with free places in recognition of their efforts in improving their local areas.

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