Lean, efficient, automated systems designed for better CX
They discussed how Legal & General has replaced a manual claims processing system with a leaner, more efficient automated system built in Liberty Create, which is designed for a much better experience for customers. They also looked at how the new system speeds up the claims process, delivering better communication and greater visibility for customers in a much improved customer service.
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This insurance underwriting company increased staff productivity by 57%, to improve customer service and save massive costs. A new platform built with Liberty Create is assisting with case management has enabled spend tracking, progress of home refurbs, chased contractors, updated customers, provided MI across entire cases and enabled trend analysis mapping.