Best practices: Implementing a PEP at scale

Recorded Thursday 18th May 2023

Trust-wide rapid roll-out with NHS app integration

Download the presentation from this session to discover how Leeds Teaching Hospitals NHS Foundation Trust (LTHT) successfully implemented and rolled-out their Patient Engagement Portal (PEP), Patient Hub, across seven hospitals. Rob Child, Programme Manager, discusses how, in just over seven months, 90% of specialties are now live in the portal.

This best practice session explored:

  • How one of the UK’s biggest Trusts rapidly and successfully rolled-out their PEP with NHS App integration
  • The potential benefits for your Trust in terms of improved patient engagement and increased efficiencies
  • Action plans for your Trust

Take a look at the sessions and download the presentation below:

Where we started

Hear Rob Child discuss where they started in implementing a patient portal at pace and at scale.

Project plan and best practice

Understand Leeds Teaching Hospitals approach to its patient portal implementation.


Technical overview & NHS App

Rob Child shares the technical overview of the project that includes NHS app integration.

Communication & digital inclusion

Discover how Leeds Teaching Hospitals managed patient communication and its digital inclusion plan.


Outcomes and lessons learned

Rob Child shares Leeds Teaching Hospitals key outcomes, feedback and lessons learned.


Download the Leeds Presentation

Get your copy of the full Leeds Teaching Hospitals presentation: Implementing a patient portal at pace & scale

Patient Hub complete frontline solution
Patient Hub – LTHT’s Patient Engagement Portal

Improve patient experience with our NHS login approved PEP.