Use Cases

Build a seamless process for managing mortgage applications with low-code. Connect up your legacy systems to drive faster processing and happier customers.

Discover why Netcall’s platform-as-service (PaaS) is the trusted choice for hosted mortgage processing, including one of the UK’s top 5 retail banks.

Use Liberty AI to identify indicators in your data and predict the likely cost of a claim.

Use Liberty AI to analyse patterns in your data to detect fraudulent claims quickly.

Use Liberty AI to identify indicators in your data, set customer expectations and deliver a great customer experience.

How the right low-code and RPA approach can mitigate the potential for operational disruption

Processing each hospital pharmacy order is a very manual process with no room for error. Making sure the correct drugs and corresponding amounts are prescribed to the right patient are vital.

When a patient is discharged from hospital, nine times out of ten they have been receiving prescription drugs as an inpatient. Once that patient has been discharged, the pharmacy must cancel their prescriptions.

Managing your claims supply chain with low-code means better visibility and control. Get actionable insights at the touch of a button.

To support the mass testing effort for COVID-19, we have created this app alongside an NHS customer. The app, built on Liberty Create, will manage the entire process from the LAMP or Lateral Flow test, through to issuing results.

NHS England have asked hospitals to contact patients to check if they still need their operations. The outcomes will help determine waiting list priorities.

Build a digital-first compliance process that manages the governance and approval process and eliminates undue delays and paperwork.

A typical wayleave agreement process can often be a lengthy and complex. Simplify your land access requests with low-code. No more lost forms or unsigned documents.

Managing contractor works can be complex and time consuming. With low-code you can quickly build a streamlined process that fits your exact needs.

Simplify your refund processing with intelligent automation to provide a fast and efficient customer experience.

Improve supplier credit checks with intelligent automation. Combine the power of people and technology to streamline processes, while retaining control and visibility.

Using the advanced AI capabilities built into Liberty RPA, incoming customer communications can be automatically routed to the right team for faster resolution.

Create, process and send out invoices with intelligent automation to provide an efficient and seamless experience for your customers.

Connecting Microsoft Teams with Liberty Converse for better agent collaboration and productivity

Customer calls to the Liberty Converse contact centre can be taken via Teams, so the agent can work consistently within one space, Microsoft Teams.

Integrate Microsoft Teams and Liberty Converse for more robust remote agent telephony

Connecting Microsoft Teams with Liberty Create to trigger internal processes and notify staff via the Teams environment

The rise of remote working and social distancing can make site visits a challenging process. Virtual inspections provide a fast, effective way to carry out inspection tasks remotely, using photographic evidence to ensure compliance with safety standards.

Our automated payment support application allows customers to reach out for support 24/7. And gives them more freedom to set up payment arrangement in their own time.

Building in low-code is fast… Here’s how fast and easy it is to build a very simple helpdesk application.

Contact centre channels unify with low code providing consolidated communications, tools and streamlined systems.

A well-designed CRM dashboard allows users to perform specific actions with a single click. You can track, match and follow every lead in an instant.

Request management can make or break great CX. With low-code you can build the request management process uniquely suited to your needs, then iterate and finesse as often as you need to, according to customer feedback and changing demands.

Put spreadsheets in the past with RPA and an order management solution built in low-code. Reduce the potential for errors, typos and missing or corrupted data. And give your sales reps an accurate, organised view of all orders.

Case management in low-code is case management your customers don’t have to think about. Swifter resolution, process automation to suit needs.

Customer portals have become the cornerstone of great customer service. They meet customer demand for self-service while easing the burden on your contact centre. Discover why building a portal using low-code is a simpler, more cost-effective alternative.

The typical customer or employee onboarding process is plodding, manual, and inefficient. You need to capture data from the customer, process it, check it with third parties, and file it. Intelligent automation lets you rethink this workflow. You can tie all of these systems together in an app so that data flows from A to B, securely and with no manual intervention.

A leading global professional services firm acting as a global insurance broker and representing many of the world’s leading organisations. Across the Spanish broking sites the broking process was clunky, inconsistent and prone to error and double data-entry. Liberty Create simplifies and standardises the broking process.

Advertising spend is a key revenue driver for this broadcaster, but their disconnected processes were holding them back. By using Liberty Create low-code, they introduced structure to the data being used and reduced its reliance on manual spreadsheets.

This insurance underwriting company increased staff productivity by 57%, to improve customer service and save massive costs. A new platform built with Liberty Create is assisting with case management has enabled spend tracking, progress of home refurbs, chased contractors, updated customers, provided MI across entire cases and enabled trend analysis mapping.

Managing the UK’s railways is a huge undertaking – dozens of different organisations have to work in tandem to deliver a slick and satisfying service. Liberty Create low-code has helped this organisation develop apps that support a huge range of business goals. From improving the customer experience, to addressing IT bottlenecks.