In this webinar, Richard Farrell was joined by Thomas Husson from Forrester to look at key CX and customer service trends. They look at the ongoing evolution of the contact centre and explore crucial omnichannel, AI and automation technologies, which are positively impacting the agent’s role and CX improvements.
Liberty Converse integrates with Microsoft Teams to offer the opportunity to improve productivity, effective collaboration and future innovation
Are you tasked with reducing call traffic, when call volumes are increasing? Want to make staff easily contactable, even when they’re not working onsite? An operator speech bot may hold the key to increasing call efficiency, saving costs and enabling your Operators to be deployed for additional tasks.
Our sophisticated speech bot, ContactPortal, can reduce call traffic. This demo shows how it reliably and accurately routes calls and keeps staff connected
Jonathan Gunner demonstrates the key new features in Liberty Converse, our contact centre solution, in this webinar.
Webinar looking at the Liberty Converse contact centre solution and the training that is available at no charge via our Community.