Liberty Converse

This series is all about our omnichannel contact centre solution, Liberty Converse. You’ll find how-to webinars full of tips and advice, plus customer stories from Converse users.

In this webinar, Richard Farrell was joined by Thomas Husson from Forrester to look at key CX and customer service trends. They look at the ongoing evolution of the contact centre and explore crucial omnichannel, AI and automation technologies, which are positively impacting the agent’s role and CX improvements.

Are you tasked with reducing call traffic, when call volumes are increasing? Want to make staff easily contactable, even when they’re not working onsite? An operator speech bot may hold the key to increasing call efficiency, saving costs and enabling your Operators to be deployed for additional tasks.