Redefining customer engagement with Liberty Converse CX
Say hello to AI-powered automation and connected workflows in the contact centre and beyond to bring efficiency gains and enhanced customer experiences.
Exposed to the entire software development lifecycle (SDLC), we’re looking for a Software Engineer who work on the specification, design, coding, testing and deployment of our Liberty customer engagement solutions.
These solutions currently include:
- Converse CX – our next generation multi-tenant SaaS customer engagement & contact centre platform
- Converse – our on-premise and hosted voice, speech rec and contact centre platform
- QMax – our enterprise Workforce Management solution
- Document Management – our document management system that makes it easy to store, find and manage huge volumes of documents
For a full job description or to apply for this role, hit apply now. Include your CV in your email so we can get the conversation started.
What’s it like to work at Netcall?
“My role allows me to work with a wide range of technologies and provides me with a near limitless potential for technical growth. No single day is the same. The best part of working for Netcall is probably that I am able to take ownership for the work I am doing. I never feel that I am being micro managed. I also thoroughly enjoy working with everyone in my team, they’re all a great bunch of people from all walks of life.”
Daniel
Site Reliability Engineer
On topic:
Keeping up with tenant satisfaction measures
Originally implemented on the 1st of April 2023, the Tenant Satisfaction Measures (TSM) Standard aims to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled.